131–140 of 302 posts
You can see very clearly that I also thought this was an automated issue, but turned out not to be.
I really feel for the author. We had once decided to participate in Stripe's Identity Verification beta. After submitting the form to request participation, Stripe's system locked our account pending verification. We were fortunate in that we had a backup payment gateway integration "just in case", because otherwise we would have been completely unable to accept any payments at all for a full week. That week was stil…
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
It feels like there should just be a better process. Shut down payments to protect yourselves sure, but spare a real life person to email the customer and give them a chance to explain or at least understand why.
I cannot thank Hacker News enough.
Running a business all these years has been hard and full of Ups and downs. I do not recommend it for the faint-hearted. Until this morning, I had almost given up hope that our business was dead.
Thanks for bringing us back from the dead HN.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
Earlier quoted context omitted.
So, if I want to disrupt a competitor all I have to do is hire a bunch of darknet identify thieves and you'll shut down their merchant account?
Yes, if you’re willing to break the law and risk the consequences, you can get up to all sorts of stuff. Same as anything? Like, “So, if I want to disrupt a competitor, all I have to do is hire thugs to smash all their stuff?” Yeah, that’d do it. Good luck.
As someone with a pre-launch SaaS who just signed up for Stripe, reading this has me shook up a little bit. I'm Stripe-integrated for payments, and poised to go through Stripe Atlas soon, or at least I was.. Now I have no idea what to do. I know that OP's story isn't spotless, but what if it's my thing that gets in this situation too? I wish I could say I'm joking but I don't need this right now, I'm ~90 days out fro…