It's surprising businesses haven't turned to automation. At the very least, most of a restaurant's and a coffee shop's labor can be replaced with automated ordering, having the customer collect food themselves when it's ready, and using robots to prepare more of the food. they can do lattes with art all by themselves now. A lot of these businesses just can't survive if they meet the wage demands of people who have be…
Automation, automation, digital transformation, sure we can do it all. But in many cases it makes things suck a bit more, and life crappier overall.
If I go to a restaurant a real person taking the order is part of the ambiance and expected service. You pay for it (maybe not in USA though).
At the last place I visited some guy dropped a tablet on the table. It said 'Next-gen Restaurant Experience' at the back. We got to fiddle a long time to type our 6-person order in. Crappy. Last time I visit there.
> retail/grocery -> see what Amazon is doing
They facilitate rat-race shopping. No more small social chat at the PoS with employees that know you. Just in and out, and back to work.
We this kind of automation every time we lose small social interactions that are important in a healthy society, imho.
Sorry, end rant/