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Ask HN: Suspended by Google Domains

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Re: Ask HN: Suspended by Google Domains

#31

Post by hammyhavoc »

ml-engineer wrote: post #9
readonthegoapp wrote: post #8

Maybe obvious and or stupid But can you transfer the domain?

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

This is a lesson I learned the hard way when my Microsoft account was suspended without explanation for a month, then restored with zero explanation. I couldn't access my OneDrive, OneNote, Skype, Office, email, I couldn't even play games I had bought for my Xbox, or access apps from the Microsoft Store.

The lesson learned is don't put all your digital eggs into one digital basket. Takes a lot to make you smile after that.

Re: Ask HN: Suspended by Google Domains

#32

Post by gtirloni »

tssva wrote: post #20
ml-engineer wrote: post #14

Earlier quoted context omitted.

Absolutely not! We use double opt-in, with explicit subscribe call to action. We are fully GDPR/CCPA compliant.

If the content of your email or frequency of emails is not inline with the expectation of subscribers when they subscribed, some will report the emails as spam regardless of the steps you documented.

This a thousand times. We also go to greath lengths to ensure there's no spam coming from our servers and then we get a notification and it's for a legitimate email that someone reported as spam for whatever reasons. It's frustrating.

Re: Ask HN: Suspended by Google Domains

#33

Post by denton-scratch »

ml-engineer wrote: post #14
q3k wrote: post #13

Earlier quoted context omitted.

Are you sure you’re not actually spamming people? What sort of messages are these? Did people subscribe to them? How long have you been sending these out for?

Absolutely not! We use double opt-in, with explicit subscribe call to action. We are fully GDPR/CCPA compliant.

I'm not that keen on the phrase "double opt-in". It's a phrase used by marketers, to make it look as if anti-spammers are doubling their workload and making things unnecessarily complicated.

What you are referring to should be called "confirmed opt-in", and it simply means that you don't accept an opt-in unless you can be sure it came from the owner of the mailbox in question, and was not forged. Making people opt-in twice wouldn't help with that.

Re: Ask HN: Suspended by Google Domains

#34

Post by denton-scratch »

hammyhavoc wrote: post #31
ml-engineer wrote: post #9

Earlier quoted context omitted.

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

This is a lesson I learned the hard way when my Microsoft account was suspended without explanation for a month, then restored with zero explanation. I couldn't access my OneDrive, OneNote, Skype, Office, email, I couldn't even play games I had bought for my Xbox, or access apps from the Microsoft Store. The lesson learned is don't put all your digital eggs into one digital basket. Takes a lot to make you smile after…

> eggs into one digital basket

Not just digital. For many years I have avoided the seduction of "triple-play" TV, phone and broadband, precisely because I don't want to let a single billing dispute leave me cut off from the world.

Similarly, I choose to buy gas from a gas company, and electricity from an electricity company. I don't want a billing dispute (or an honest mistake) to leave me completely without fuel.

Re: Ask HN: Suspended by Google Domains

#35

Post by ganeshkrishnan »

sneak wrote: post #10
ml-engineer wrote: post #9

Earlier quoted context omitted.

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

It's a bit late now, but it's a good idea to make a new fresh Google account for each project (which will require a new fresh phone number to verify it when you create it, I suggest Mint prepaid), for reasons which are at this moment too obvious.

All google accounts are tied up/linked up. If one Google account is banned, Google will terminate every thing else.

Re: Ask HN: Suspended by Google Domains

#36

Post by ganeshkrishnan »

ml-engineer wrote: post #14
q3k wrote: post #13

Earlier quoted context omitted.

Are you sure you’re not actually spamming people? What sort of messages are these? Did people subscribe to them? How long have you been sending these out for?

Absolutely not! We use double opt-in, with explicit subscribe call to action. We are fully GDPR/CCPA compliant.

Sorry this happened. All I can recommend is to transfer your domain away. We do cold reachouts as well (less than 20 a day though) and I have my domain in namecheap.

Re: Ask HN: Suspended by Google Domains

#37

Post by ml-engineer »

denton-scratch wrote: post #33
ml-engineer wrote: post #14

Earlier quoted context omitted.

Absolutely not! We use double opt-in, with explicit subscribe call to action. We are fully GDPR/CCPA compliant.

I'm not that keen on the phrase "double opt-in". It's a phrase used by marketers, to make it look as if anti-spammers are doubling their workload and making things unnecessarily complicated. What you are referring to should be called "confirmed opt-in", and it simply means that you don't accept an opt-in unless you can be sure it came from the owner of the mailbox in question, and was not forged. Making people opt-in…

Good point!!

Re: Ask HN: Suspended by Google Domains

#38

Post by ml-engineer »

ganeshkrishnan wrote: post #35
sneak wrote: post #10

Earlier quoted context omitted.

It's a bit late now, but it's a good idea to make a new fresh Google account for each project (which will require a new fresh phone number to verify it when you create it, I suggest Mint prepaid), for reasons which are at this moment too obvious.

All google accounts are tied up/linked up. If one Google account is banned, Google will terminate every thing else.

At this point, I would like to have NO relationship with Google, period. This has been a nightmare to deal with, and I have learned my lessons. NO GOOGLE.

Re: Ask HN: Suspended by Google Domains

#39

Post by ml-engineer »

hammyhavoc wrote: post #31
ml-engineer wrote: post #9

Earlier quoted context omitted.

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

This is a lesson I learned the hard way when my Microsoft account was suspended without explanation for a month, then restored with zero explanation. I couldn't access my OneDrive, OneNote, Skype, Office, email, I couldn't even play games I had bought for my Xbox, or access apps from the Microsoft Store. The lesson learned is don't put all your digital eggs into one digital basket. Takes a lot to make you smile after…

This truly is why Google should be broken up. I understand the anti-trust argument now.

Re: Ask HN: Suspended by Google Domains

#40

Post by ml-engineer »

ml-engineer wrote: post #30
throwaddzuzxd wrote: post #22

Earlier quoted context omitted.

Can you instead push for giving your *customers* the ability to actually contact you in case of a problem? It's shameful that the only way to contact one of the biggest megacorp is being noticed by an employee on Hacker News. FWIW, in the case of a domain, this might be an ICANN breach (if OP's domain is a gTLD) or a registry breach (if it's a ccTLD). You HAVE TO be contactable and you HAVE TO reply. If you don't com…

Thank you. I have submitted a report to the ICANN Complaints Office ( https://www.icann.org/complaints-office ).

For anyone interested: Turns out, this is the right place to create a ticket for ICANN Contractual Compliance Complaint https://icannportal.force.com/compliance/s/generic-registrar.
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