On Safety: A Word From Airbnb

Since I was the potential tenant, I went out of my way to ensure that the landlord could check me out in whatever manner possible before coming to a conclusion one way or another. Wouldn't it be reasonable to assume the landlord would want this too?

(nothing personal, but I know I would not rent my apartment just to earn a few $$$)

My argument rests on the fact that Airbnb is moving closer to the average. Airbnb is moving closer to the average in the sense that they are attracting more people. After several million bookings, the general booking population will look more like the average in terms of disabilities, crime, unemployment, and many other imaginable statistics. Airbnb may not be quite there, but they are certainly growing closer.

The question becomes, how to improve trust as Airbnb moves closer to the average?

One such way is to implement trust systems. One such way is their existing feedback systems for people who use Airbnb. Hosts and renters alike can rate each other across several factors. Over time, one can develop a reputation that is accepted as a "I will do no evil". Heck, Airbnb could even reward these people with lower booking rates / larger cut as host.

Trust systems are fine for those who have earned trust within the system. How does one bootstrap trust in an increasing paranoid system? There is a cost associated with this in the sense of gaining references or examining the social network of a first time renter. After such examination the responsibility relies upon some host to have an increasingly long conversation with a first time renter. This can be done before or after booking. However at the end of the conversation, one ultimately relies on their own judgement, which means the conversation can be gamed.

In a future, Airbnb could work with outside systems. Airbnb could work with criminal databases, social information, along with associated other signals. All these approaches hint at a big brother approach where Airbnb is the ultimate judge and jury on who can host and/or rent. I don't see Airbnb being very popular in this approach.

In the end, I think Airbnb has the responsibility to make things right in this situation. In the future I think they have the responsibility to make things right while their business model relies on the trust of their customers. Increase awareness and increase their own detection measures to the extent that they do not become big brother.

Ultimately, I think things like this will continue to happen. However, the success (or failure) of the Airbnb billion+ business will depend on their response to such future events. Continue to make the host (the supply) happy and Airbnb will do well.

I took the job and was basically on a plane in a week or two. I decided to save time by renting my apartment out fully furnished. My mom met some dude she thought looked OK and we rented it out to this guy. Turns out this was one shady guy. First month comes around, no rent. I call the guy and he comes up with an excuse, not wanting to really deal with this at the time I bought the excuse and was expecting two rents the next month. Next month comes along and no rent again so I get my friend to go into the apartment and he opens the door only to find basically everything I owned stolen.

After calming down I found the guy on facebook and then reported him to the police, they couldnt do much seing as the guys excuse was that he had left the apartment and dropped the key into the mailbox so someone else must have fished it up and opened the door and stole everything.

tl;dr I rented out my apartment and got everything I own stolen and the police didnt manage to do anything.

What did I learn from this? ALWAYS get a deposit. 2-3 months rent up front. Have insurance, have friends that are able to go check up on the place from time to time. And dont leave anything valuable in the apt when renting it out.

And this is why I will never ever use a service such as Airbnb, no control.

I have a feeling AirBnB don't offer insurance because the premiums required (and the cost passed on to hosts) would make the entire thing unprofitable.

Hotels have insurance but it is probably much much lower than what AirBnB could provide to hosts because hotels already have a) security infrastructure in place b) your credit card details and c) your agreement to be held liable for damages.