Earlier quoted context omitted.
> When something critical comes up The problem: everything looks 'critical' to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That's how we ended up with 24/7 support and "five nines" availability. I'm old enough to remember that banks opened late and closed early, didn't operate on weekends or holidays, and if you didn't get your paycheck cash…
>The problem: everything looks 'critical' to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That's how we ended up with 24/7 support and "five nines" availability. I think it was because customers preferred to patronize banks and stores that were open longer hours, and so they won business by selling something customers wanted. Similarly, I tho…
https://www.scientificamerican.com/article/the-tyranny-of-ch...