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Amazon third-party sellers reportedly hound customers who leave bad reviews

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Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#42

Earlier quoted context omitted.

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

I have complained to Amazon several times about sellers contacting me and AFAICT it has never done anything.

Likewise. I’ve decided to stop using Amazon altogether as I’m not sure how seller is getting my number.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#43
post #28

The situation with Amazon reviews has become unbelievable. I recently purchased a $20 item with around 30,000 reviews, overwhelmingly positive. $20 was a reasonable market price for this item from any retailer. There was a card inside the box from the seller saying they’d send me a $15 gift card for posting a 5-star review and then forwarding them proof I had posted it to some gmail account. I followed the instructio…

I've experienced this but with Google Maps. A highly rated pizza chain in my city (4.8 stars out of 6000+ reviews) is giving out free desserts if you rate them 5 stars. I've called them out on it years ago, but it seems that they are still doing it today: https://goo.gl/maps/1L8zdhWgwDK8b8Cy6 .

It's one thing to promote mediocre pizza with a free dessert.

It's quite another to try to unclog a toilet with a monetary bribe you got to delete a shitpost about a broken plunger.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#44
I once negatively reviewed a drone on Amazon. Their EMEA boss emailed me out of the blue wanting to set up a phone conversation to convince me otherwise. Really needy and gross! I reported this to Amazon who said that wasn’t “meant to happen”, but I doubt any sanction came from that.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#45
post #33
post #15

Earlier quoted context omitted.

> It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system Is there some reason the seller needs to have the buyer's contact info?

> Is there some reason the seller needs to have the buyer's contact info? I have the same question, except I'll narrow the scope a little bit. In case the order is fulfilled by Amazon.com (FBA), is there any reason for the seller to have the buyer's contact or shipping information? I know the seller has my information because I have a similar experience to TylerRobinson, except my gift card was only USD 5: > The situ…

Part of it is to do with liability and tax stuff. If amazon doesn't share the info in both directions, can they really claim to the taxman and insurance providers that the seller sold you the stuff, or did Amazon really sell you the stuff and the seller was simply their supplier?

Amazon wants to say the seller sold it (unless it was a vendor sale "sold and fulfilled by Amazon.com").

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#46
post #22

I bought a cheap $60 or $70 drone on Amazon and eventually gave it a 3-star rating. I was hardly being critical of the product at all, just gave an honest review. The next day I received an email from the company offering me $100 Amazon giftcard to remove the review.

Mind sharing the name of the product? (email in profile) Hoping to farm this with a few Amazon accounts. Feel like I can probably make a grand in about an hour of work which is competitive with my day job.

If I do a return after receiving the gift card, I think I could turn this up.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#47

Earlier quoted context omitted.

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> > "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened" > "If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account." What is the purpose of telling somebody to do exactly what they just told you they already did, and insisting that it will w…

> insisting that it will work when they just told you it didn't

Apt username: https://en.wikipedia.org/wiki/Antipodes

> In geography, the antipode (/ˈæntɪˌpoʊd/ or /ænˈtɪpədiː/) of any spot on Earth is the point on Earth's surface diametrically opposite to it.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#49

Earlier quoted context omitted.

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened" Apparently, complaining to Amazon didn't solve the problem.

> Apparently, complaining to Amazon didn't solve the problem.

Amazon has different tiers of support. My understanding (from a few years ago, after being very persistent on an issue), is that their chat support people are relatively dis-empowered compared to their phone support people. So it's totally possible that one support channel could solve this problem, and other ones can't.

And if that's the case, the fault is totally Amazon's: no customer should have to understand their bureaucracy to that level of detail to get their issue resolved.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#50
post #15

Earlier quoted context omitted.

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system Is there some reason the seller needs to have the buyer's contact info?

If the item isn't full-filled by Amazon (ie my stock isn't in an amazon warehouse) then I need their address details and phone number (for the courier) to ship the item.

Dealing with Amazon, as a seller, can be a terrible experience. Using their full-fillment service more so. They don't check returns so the next customer night get only part of a product, or in lots of cases a bogus product when a buyer fills the box with other cheap junk.

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