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Amazon third-party sellers reportedly hound customers who leave bad reviews

gizmodo.com

11–20 of 104 posts

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#11
Long time Amazon Seller here. It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this.

If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account.

Alternatively you can threaten to report them to Amazon for this and they will go away.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#12
post #5

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon…

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened"

Apparently, complaining to Amazon didn't solve the problem.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#14
post #5

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon…

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> > "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened"

> "If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account."

What is the purpose of telling somebody to do exactly what they just told you they already did, and insisting that it will work when they just told you it didn't? Your comment is tantamount to gaslighting.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#15
post #5

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon…

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

> It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system

Is there some reason the seller needs to have the buyer's contact info?

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#16
post #5

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon…

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and the…

I have complained to Amazon several times about sellers contacting me and AFAICT it has never done anything.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#17

Long time Amazon Seller here. It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and th…

I appreciate the input. No seller has personally reached out to me but I'll pass this along to my friends who seem to be a bit less lucky

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#18

The situation with Amazon reviews has become unbelievable. I recently purchased a $20 item with around 30,000 reviews, overwhelmingly positive. $20 was a reasonable market price for this item from any retailer. There was a card inside the box from the seller saying they’d send me a $15 gift card for posting a 5-star review and then forwarding them proof I had posted it to some gmail account. I followed the instructio…

Curious, if you knew the seller was gaming the system then why did you play along? I take it you're not hard out for $15.

If the item is good and I’d give a five star and the $15 encourages me to do so I’ve no major problem with it.

I did it once to see if it worked and it did.

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#19
post #5

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon…

The third party sellers shouldn't get access to your contact information. On DoorDash, calls go through DoorDash's system. Same with text messages. No one gets the other person's real number. I've had one restaurant that always calls me right after I place the order to ask me for my phone number to put into their system for future orders. I always tell them no, I prefer to go through DoorDash instead. A similar syste…

[deleted]

Re: Amazon third-party sellers reportedly hound customers who leave bad reviews

#20

The situation with Amazon reviews has become unbelievable. I recently purchased a $20 item with around 30,000 reviews, overwhelmingly positive. $20 was a reasonable market price for this item from any retailer. There was a card inside the box from the seller saying they’d send me a $15 gift card for posting a 5-star review and then forwarding them proof I had posted it to some gmail account. I followed the instructio…

It’s probably best to ignore reviews and just shop based on critical reviews or recommendations from friends. And even then it is better to purchase directly from manufacturers rather than risk getting counterfeits. I’m not sure what value middlemen like Amazon add other than fast delivery, which most people can live without.

Three star reviews are all you should read these days. It’s typically unbiased / unemotional and objective. 1 and 5 star reviews don’t tend to be reliable.
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