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The Oxymoron of “Data-Driven Innovation”

chelseatroy.com

31–40 of 52 posts

Re: The Oxymoron of “Data-Driven Innovation”

#31

There's something about writing like this that gets at me. It's angry, for a good reason, it has lots of good points, but in trying to get across its main point, which is signaling dissatisfaction with the tech industry, attacks lots of groups, hits lots of unrelated points, and when it gets into historical tidbits overrates single events in order to build a narrative. For example, please stop using terms like cishet…

I find it a reach that you're complaining about grouping when used in this context: > For example, I once worked for a company that poured a lot of effort into inclusive hiring: they made an inclusion skills rubric, placed ads in “diverse” tech spaces, et cetera. Two years later, all the “diverse people” they had carefully collected had left, and the company had backfilled with almost exclusively cishet white guys. T…

You're right it does seem like a small thing to pick on in this context.

I think it stood out to me because like you said it's not a common term. It gets used in specific communities and areas (academia) but it's a term that the group it is describing doesn't actually use, it's an outgroup indicator, and it's more negative than similar terms like poc, bipoc. It's a culture war signal, even when not intended.

Do I care about it? Not really, but it is a really small thing that would go a long ways towards inclusion as weird as that sounds.

Re: The Oxymoron of “Data-Driven Innovation”

#32

The argument that in the pre-internet area, "for a glimpse of time, these privileged kids experienced a marginalization that the web suddenly made addressable" falls extremely flat to me. I've never seen anyone - in the tech industry or not - claim that they felt marginalized as a kid because they weren't growing up in NYC or Boston. So the idea that all these ideas popped up and had a market just because of this "ge…

Completely agree. I actually do understand feeling like you're not part of the mainstream culture if you're not in a major city like NYC or LA. But that is not even close to the same thing as the problems of the marginalized communities the author wants to connect this to (who are either poor, have disabilities, have been targeted by racism, etc.)

I also find this whole style of argument very dubious. The author clearly started from the conclusion first here - that it's important to consider the needs of marginalized groups - which they believe in for purely moral/ideological reasons. And then they're somewhat awkwardly and very transparently back-fitting a different rationale in front of it and arguing that actually this is what's best for your business. The argument is flimsy, and it's also entirely beside the point. If convincing counter-evidence were brought up that shows this entire argument is flawed, is the author going to reverse their stance and say "ok, I was wrong, let's just ignore marginalized groups because they aren't that important to the bottom line"? Of course not.

I feel like this kind of back-fitting argument probably does more harm than good, and might just end up back firing later. Let's just be honest about what we're asking for here - we want companies to consider the needs of marginalized groups, for its own sake because it's the right thing to do.

Re: The Oxymoron of “Data-Driven Innovation”

#33

The argument that in the pre-internet area, "for a glimpse of time, these privileged kids experienced a marginalization that the web suddenly made addressable" falls extremely flat to me. I've never seen anyone - in the tech industry or not - claim that they felt marginalized as a kid because they weren't growing up in NYC or Boston. So the idea that all these ideas popped up and had a market just because of this "ge…

Completely agree. I actually do understand feeling like you're not part of the mainstream culture if you're not in a major city like NYC or LA. But that is not even close to the same thing as the problems of the marginalized communities the author wants to connect this to (who are either poor, have disabilities, have been targeted by racism, etc.) I also find this whole style of argument very dubious. The author clea…

> Let's just be honest about what we're asking for here - we want companies to consider the needs of marginalized groups, for its own sake because it's the right thing to do.

Precisely! "Right is right, even if nobody does it. Wrong is wrong even if everybody is wrong about it." [1]

[1] G. K. Chesterton, _Illustrated London News_, May 11, 1907

Re: The Oxymoron of “Data-Driven Innovation”

#34
post #30

Earlier quoted context omitted.

>you say cishet white guys and you can group up a whole lot of people without thinking much about them as individuals. I can empathize with the "turnabout is fair play" logic of it... >Do you believe this is constructive language that bridges the divide that's part of these issues? ...but, like you, I question its effectiveness in bringing us all together. My guess is that it generally triggers a sense of awareness i…

There's no "turnabout" happening in being prejudiced against a group full of unique people, many of whom aren't so prejudiced.

I can't imagine that you are arguing that non-white, non-cis, and non-hetro people haven't been prejudiced against by whitecishetromales. That's where the "turnabout" comes into play.

If you are pointing out that the "turnabout" is also prejudicial, then I obviously agree. The point I was making is that when it is misapplied, it's potentially helpful (in creating additional awareness in those who are on some spectrum of "allied") and when it is accurately applied, it's detrimental (as it is likely to lead to "defensiveness and entrenchment"). In this way, it may also serve as a way to measure our own position.

Also, I don't think anyone knows whether "many" is accurate. The same point is made by saying "some."

Re: The Oxymoron of “Data-Driven Innovation”

#35
I like a lot of the ideas, even though they are a little disorganized.

Thought #1: I like the distinct recognition of benefits from "Building for yourself" and "Build for the margins".

But I don't think they are disjoint. No matter how "majority" someone is on some dimensions, we all have frustrations we share with smaller groups.

Thought #2: I liked the thought of designing for the ALL the marginalized in a given product area.

Designing for any small underserved market is a great place to start. But keeping in mind all the underserved around an existing market is a good way to narrow down initial solutions to ones that could eventually serve the maximum underserved people.

It is a good way to develop branding as the solution for everyone, despite starting with the few.

From a competitive standpoint, surrounding a big market from many underserved territories not only results in a Moore versatile product, but also sets up victory against incumbents before they see it coming.

Thought #3: I also like the idea of consciously serving traditionally sidelined groups or other minority groups with frustrations besides those that you are initially aiming to address.

For starters, almost any focus is good focus when starting out.

But beyond that, society is transitioning from one majority vs. many minorities, to a collection of a great many minorities. So thinking about market segmentation beyond obvious product segmentation will serve any company (and its prospective customers) into the future.

Re: The Oxymoron of “Data-Driven Innovation”

#37
post #30

Earlier quoted context omitted.

There's no "turnabout" happening in being prejudiced against a group full of unique people, many of whom aren't so prejudiced.

I can't imagine that you are arguing that non-white, non-cis, and non-hetro people haven't been prejudiced against by whitecishetromales. That's where the "turnabout" comes into play. If you are pointing out that the "turnabout" is also prejudicial, then I obviously agree. The point I was making is that when it is misapplied, it's potentially helpful (in creating additional awareness in those who are on some spectrum…

Labeling, as used in this article, is hardly even turnabout. The dominant group may not explicitly create a term to label themselves, but the act of exclusion requires separating out the "other," and so labeling the non-other isn't so much an act of "turnabout" as just putting a word to an already-created group.

The people originally assuming all white/male/heterosexual/whatever people can and should be lumped together are the ones who have and continue to try to restrict jobs, property, and liberty from being given to people outside that group.

People will go a very long rhetorical way to try to refute the idea that if you want to fix racism in the US you need to address the very real and still very powerful and connected white racists. That problem won't magically fix itself because the people who desire racism to continue actively pursue it. We can't even get rid of the confederate flag, for goodness sake.

Re: The Oxymoron of “Data-Driven Innovation”

#38

Earlier quoted context omitted.

I can't imagine that you are arguing that non-white, non-cis, and non-hetro people haven't been prejudiced against by whitecishetromales. That's where the "turnabout" comes into play. If you are pointing out that the "turnabout" is also prejudicial, then I obviously agree. The point I was making is that when it is misapplied, it's potentially helpful (in creating additional awareness in those who are on some spectrum…

Labeling, as used in this article, is hardly even turnabout. The dominant group may not explicitly create a term to label themselves, but the act of exclusion requires separating out the "other," and so labeling the non-other isn't so much an act of "turnabout" as just putting a word to an already-created group. The people originally assuming all white/male/heterosexual/whatever people can and should be lumped togeth…

> if you want to fix racism in the US you need to address the very real and still very powerful and connected [] racists.

Yes, exactly. And assuming all white/male/heterosexual/whatever people can and should be lumped together helps said racists, as might be expected from their being the ones who originally did so.

Re: The Oxymoron of “Data-Driven Innovation”

#40

Earlier quoted context omitted.

Labeling, as used in this article, is hardly even turnabout. The dominant group may not explicitly create a term to label themselves, but the act of exclusion requires separating out the "other," and so labeling the non-other isn't so much an act of "turnabout" as just putting a word to an already-created group. The people originally assuming all white/male/heterosexual/whatever people can and should be lumped togeth…

> if you want to fix racism in the US you need to address the very real and still very powerful and connected [] racists. Yes, exactly. And assuming all white/male/heterosexual/whatever people can and should be lumped together helps said racists, as might be expected from their being the ones who originally did so.

That lumping is, again, descriptive. And it's an often-useful description/category in large part because of that historical racism.

Getting worked up over that is a huge waste of time, to the point that I now wonder if it's a sideshow. If we waste our time arguing about if this "the diverse hires left and the new hires after them were white" description is bad, we've been successfully distracted.

The idea that anyone is actually offended or feels harmed by that paragraph we're talking about is absurd - could you imagine how such people would feel if they were part of one of the out-groups instead and didn't just get lumped together but also had been attacked by the centuries of racism in the US?

This is the paragraph in question, once again:

> For example, I once worked for a company that poured a lot of effort into inclusive hiring: they made an inclusion skills rubric, placed ads in “diverse” tech spaces, et cetera. Two years later, all the “diverse people” they had carefully collected had left, and the company had backfilled with almost exclusively cishet white guys.

If you don't let yourself look at the demographics, you blind yourself to any ability to evaluate effectiveness in terms of fighting the historical and present effects of white supremacy in the US. Note that the "diverse people" are similarly lumped together because it's non-judgmentally discussing the effects of a policy, nothing more. I don't see any way someone takes offense at that paragraph, but I see lots of ways someone would pretend to in order to make reactionary/distracting claims about if we even need to try to fight that historical racism.

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