Wages/insurance/tips are an ongoing concern of food service work, but I want to set that aside and talk about the other half of the article. Customer entitlement is out of control and anybody who works with the general public will tell you it’s gotten even worse since the pandemic—and it wasn’t trending in the right direction before. Flight attendants, park rangers, government clerks, the anecdotes are everywhere, in…
To that end, I saw an interesting statistic thrown around: "The Federal Aviation Administration said it had fielded 1,300 complaints of unruly passengers since February, the same number of enforcement actions it took against passengers in the past decade." (Source: https://www.nytimes.com/2021/05/10/travel/faa-unruly-airline...)
That lends statistical credence to what you're saying: customers/people have gotten more entitled and, I'll interject my own phrasing, crazy. A 10x increase in "unruly passengers" is ... just hard to wrap my head around.
Of course, that 10x spike could be primarily attributed to masks and not necessarily an increase in broader entitlement or "freakouts". That's really what we're concerned with, because the mask rules will go away eventually. So what we're all really worried about is, are people getting "crazier" in general? Or is just the mask rules rubbing a lot of the population the wrong way?
That's harder to say. But I thought it important to at least address the bias question. I know myself I figured things couldn't be getting as bad as the internet makes them seem. I thought it may have been the "video camera in everyone's pocket" bias or something. But the stats point towards this possibly being a real shift.
As for why people might be getting out of hand? Well I don't have specific sources for this, but I've seen a few articles and quotes that suggest that isolation can cause permanent psychological damage. I know many people expected lock downs to have negative effects on our psychologies, but I think few are aware of just how damaging it's been. And it likely had a disproportionate effect on people with existing mental illness or mental "fault lines" as I like to call them. Combined with many society's lack of support structures for mental health and, well, it's perhaps no wonder that we're seeing a lot of public "freakouts". And as you've said, customer service workers bare the brunt of that.