Comcast cuts off customer for going over 250GB of legitimate use

Post by pavel_lishin » Wed, Jul 13, 2011, 6:36 PM UTC

naner wrote: post #22

crs wrote: post #17

Earlier quoted context omitted.

Actually if you read his post from a day ago, you will see him state he stopped the open access point. He took steps to stop what he thought was the issue. It was not until the cap was broken a second time that he realized it was his backup system uploading to a 3rd party service. That is not entitlement at all. If anything it was ignorance of the fact that your upload data is also measured against the cap. I agree w…

Perhaps if he was more civil with the service reps and just explained the mistake he would have been given a reprieve. Regardless, it doesn't sound like he's willing to cut back his data use.

Post by pavel_lishin » Wed, Jul 13, 2011, 6:37 PM UTC

danudey wrote: post #38

sp332 wrote: post #25

Earlier quoted context omitted.

Comcast refused to work with him, even though he was willing and motivated to address the problem. Even after being careful with bandwidth and disabling his public access point, they still cut him off for a year with no appeal. This mirrors what happened to me. I was given an automated warning. I called the security number but they wouldn't tell me what sort of traffic I should be looking for. They didn't even have a…

>Comcast refused to work with him, even though he was willing and motivated to address the problem. Even after being careful with bandwidth and disabling his public access point, they still cut him off for a year with no appeal. He obviously wasn't that careful. There are dozens of apps on Windows, Mac, and Linux that can tell you how much bandwidth you're using; it's trivial to set one up, watch your throughput, and…

Post by evan_ » Wed, Jul 13, 2011, 6:39 PM UTC

fr0sty wrote: post #57

megaman821 wrote: post #34

Earlier quoted context omitted.

Your water and electricity utilities most likely also have caps on how much water or electricity you can use before they cut you off. Except if you go over a few times they won't ban you from their service for a year. They just want you to curb your use, which is exactly what this guy was willing to do.

>Your water and electricity utilities most likely also have caps on how much water or electricity you can use before they cut you off. They do? Where is this the case? My water and electricity usage have no monthly cap and are only shut off if I fail to pay the bills.

Post by pavel_lishin » Wed, Jul 13, 2011, 6:39 PM UTC

codebot wrote: post #10

rudle wrote: post #4

> My opinion on all this is simple. The ability to access broadband internet is a right, and should be defined as an essential utility. Yawn... first world problems. Broadband is assuredly not your "right", it's a privilege. If the terms of the contract are broken (and they were, twice ) you have very little recourse. More to the point, get a Comcast business line. You will get hassled less, and I hear it may actuall…

It's clearly not a right, as far as I know getting electricity isn't a right either. One could argue that Broadband should be a public utility, but even then there would likely be caps and streaming video would probably be a "less important" use of said utility.

Post by joelhaus » Wed, Jul 13, 2011, 6:39 PM UTC

recoiledsnake wrote: post #36

crs wrote: post #17

Earlier quoted context omitted.

Actually if you read his post from a day ago, you will see him state he stopped the open access point. He took steps to stop what he thought was the issue. It was not until the cap was broken a second time that he realized it was his backup system uploading to a 3rd party service. That is not entitlement at all. If anything it was ignorance of the fact that your upload data is also measured against the cap. I agree w…

>My question would be is does the 250g data cap apply when they are watching TV/Movies online via Comcast (XFinity) provided services? Yes it does. But, of course it doesn't apply to the On Demand services on Comcast Cable, which is where they want to push customers at.