Earlier quoted context omitted.
Replace "disrupt" with "replace with an improved version" and you have accurately characterized my view. The USPS does an absolutely terrible job, by objective measure. Many of their locations are significantly understaffed, with 30-60 minute waits for basic services (for paying customers!). Rude, unhelpful employees are the norm. Why should package and letter delivery be a public service? Their approach is not worki…
With the exception of wait times for in-person service, I don't really get the impression that the USPS does a worse job than any other delivery service. Mail arrives consistently, on time, and at competitive prices. > Why should package and letter delivery be a public service? Because everyone needs equal access to those services. Everyone, no exceptions, regardless of how profitable it is or not.
I'm sure others will have had other anecdotal experiences, both bad and good, that's just the nature of a large organization. I've lived in several different cities over time and USPS has been consistently fine.