Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Post by kmonsen » Sun, May 30, 2021, 3:17 PM UTC

herpderperator wrote: post #150

gambiting wrote: post #94

Earlier quoted context omitted.

No, if you buy an item on Amazon.com then it's on Amazon.com to make sure you have a good experience. As a customer I literally don't care who is fulfilling the purchase, I'm making the purchase on Amazon.com and my money is clearly going to Amazon.com according to my bank statements. If they decide to work with unscrupulous 3rd parties then that's on them, not on me.

There's obviously a misunderstanding with my statement. I am not talking about what should or shouldn't be happening, or what is morally right, or what the ideal experience is. I'm warning people that unfortunately Amazon does not operate the way many people think. Of course I do agree that Amazon should be the sole seller and that if you buy something from Amazon you should expect to receive it from Amazon. I am sim…

Post by MrRadar » Sun, May 30, 2021, 3:21 PM UTC

ineedasername wrote: post #439

an_opabinia wrote: post #378

Earlier quoted context omitted.

I'm afraid of being downvoted, but the algorithm for an Amazon return looks something like: Your LTV = Forecasting total revenue from your transactions so far Revenue = The sum of your past transactions Refund? = LTV - Revenue - Refund Cost > 0 This is a much simpler, much more logical model. It appears everywhere, like with credit card disputes or when you get service discounts to not leave. Because when you don't g…

Because my LTV was really high. Yep, I think this is exactly how things work. My household buys pretty much anything it can from Amazon unless it's more expensive than we can get elsewhere because our Amazon credit cards automatically give a 5% discount (cash back). Since we pay our balance every month this is basically like having 5% more income proportional to the amount spent on Amazon** We never have a problem de…

Post by jimmaswell » Sun, May 30, 2021, 3:23 PM UTC

cmckn wrote: post #105

Covzire wrote: post #43

Earlier quoted context omitted.

I bought a new 32" monitor about 2 years ago that when I unpacked it, it was clearly an open box item. The way it had been packed was extremely unprofessional, tape was haphazardly wrapped and twisted around the stand and cords and things that normally come in plastic bags weren't bagged. They've been shipping the wrong items lately too, twice in the last year when I order something that has multiple selections like…

The open box thing is a huge issue. I bought probably 5 things last year >$100 sold as “new” that just weren’t. Returns have always been easy, I live near an Amazon Go and they even have an attendant that helps. But not being able to trust that a new item is actually new is…shitty. I would never buy electronics from Amazon, just get it for the same price at Best Buy and wait a couple more days (plus they often have s…

Post by celeritascelery » Sun, May 30, 2021, 3:26 PM UTC

TheRealPomax wrote: post #417

This sounds like what should happen, irrespective of the seller? You can claim you got an empty box, but everyone's on the internet here, and pictures of an empty box with indignation as guide text gets you fake internet points on every social media site. That alone isn't enough for any seller to take your claim as true until you take the necessary steps that come with "I've been defrauded", like filing that credit c…

Post by Dayshine » Sun, May 30, 2021, 3:34 PM UTC

Ekaros wrote: post #219

adimitrov wrote: post #49

Earlier quoted context omitted.

That's perverse. You shouldn't have to self-censor out of fear. The fact that Amazon (Doordash, Google, ...) can get away with just cancelling people's accounts willy nilly and they'd have no recourse is a gaping hole in regulations. BTW, it's off-topic, but this right here is the among best arguments we can make for strong privacy, and against mass surveillance. If people are willing to swallow monetary damage out o…

Why companies should not have right to cancel their relationship with person for non-discriminatory reasons? And constant complaints and errors on aggregate sounds entirely reasonable reason. If same thing kept happening inside non-online business I think we would find it pretty okay...