281–290 of 647 posts
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You don't have to have a reason to return online order within 14 days.
You're right. That doesn't mean that some shops won't ask and expect an answer though. So even though you're legally not required to do so, you'll have to go through an argument about that with the shop, which is annoying and time consuming.
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Anything over a few hundred bucks is playing with fire. I bought an iphone through them (Amazon sold, not 3rd party) last year and had to do the same thing the couple did: chargeback on credit card. They refused to investigate and flat out accused me of fraud. Gee, maybe it's the low paid disgruntled employees from warehouse worker to contracted out Prime delivery guy stealing shit? Nah, it's the guy who spent tens o…
I wonder actually where this stuff happens typically. Clearly some seems to happen before things even get to Amazon, that whole counterfeit commingling thing you hear about, where the 3rd-party stock gets used even if you buy from Amazon directly. (How this could be worth it to do at all vs. the reputational damage is unclear but I guess they're always chasing the small efficiencies... still you'd think it would be e…
Not really, I'm currently living out of an apartment with a mailroom and it seems like half of the orders are correctly marked as "Left in mailroom" with a picture, less than half the time they actually put it in the parcel locker, most of the time it's just dumped on the floor even when it would obviously fit, and when it's not marked as "Left in mailroom" it seems that delivery drivers are exploiting the fact that they don't have to take a photo if they select "Left with receptionist". We don't have a receptionist, so every time they select that not only do I have to try and figure out where in the mailroom my package is, I have to do it immediately because now I have no clue if they correctly put it in the parcel locker where it's safe or if it's just lying in a stack of boxes out in the open.
Not to even mention all the times packages are marked as delivered the day before, presumably to hit some delivery quota. Currently if you open up a case with Amazon for a package marked delivered that you haven't received they make you wait at least 2 days because odds are it's still in transit.
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I never had a problem with counterfeit goods until I received a fake board game - took me a while to realise it was fake (horrible quality) - when I did they refunded and I got another one that was real - fine. Since then though I won’t use Amazon for anything remotely safety related, think child car seat - nope, some equipment for rewiring house, nope. This also makes me think about higher end purchases, whereas bef…
> It seems if customers report fakes, customers who potentially also received fakes are not alerted and that is a real problem for me. Amazon doesn't even bother to collect that data. If you want to make a return because you received a counterfeit, you need to lie about the reason for your return, because "I received/believe I received a counterfeit product" isn't a choice they let you choose from when filing a retur…
I mean, I am not sure, if anybody ever reads those, but you I would not have to lie this way.
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I never had a problem with counterfeit goods until I received a fake board game - took me a while to realise it was fake (horrible quality) - when I did they refunded and I got another one that was real - fine. Since then though I won’t use Amazon for anything remotely safety related, think child car seat - nope, some equipment for rewiring house, nope. This also makes me think about higher end purchases, whereas bef…
> It seems if customers report fakes, customers who potentially also received fakes are not alerted and that is a real problem for me. Amazon doesn't even bother to collect that data. If you want to make a return because you received a counterfeit, you need to lie about the reason for your return, because "I received/believe I received a counterfeit product" isn't a choice they let you choose from when filing a retur…
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I'm guessing it's more price-dependent. I'm sure Amazon would refund a headset and not really care if they got it back or not. But try getting a refund on a $5,000 studio microphone and you will probably have an entirely different experience. Somewhere around $1,000-ish seems to be the magic threshold where their rules change and you get lost in the management void.
I'm actually surprised people buy expensive audio/video/photo equipment on Amazon, since usually their prices aren't good on those, and their packaging is very bad. That's okay for random consumer garbage, but I wouldn't order anything high-end from them.
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I would never buy anything expensive from Amazon, the customer service is not adequate when things go wrong. I even stopped buying CD's from them as they would almost always arrived with cracked/broken cases. Specialist sellers, e.g. Prestomusic, actually wrap and pack them properly (and often have much better websites for buying music).
Are you still buying CDs?
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You must have a very secure delivery location, and I'm willing to bet that you probably live in a more affluent community, if what you're saying is even true. That and/or you're having stuff delivered to Amazon locations. Not to mention not everything is shipped from seller / manufacturer to you via Amazon.
Uhm.....I don't see how living in an affluent community has anything to do with that - few years ago I lived in the dodgiest part of town and never had any issues with Amazon either. I'm guessing you have that view because Amazon in US leaves parcels on your doorstep? Literally never heard of that happening in the UK. If you're not in it goes back to the depot, maybe they'll leave it with your neighbour if you're luc…
Like most people, I've ordered a lot of packages (hundreds?) on Amazon and almost never had a problem. In the rare case of a problem, Amazon would instantly refund me. But almost all those orders are under $1000. Everything changes when you have a problem with an expensive order. Amazon has a price threshold where the support system is different and the normal CS people are powerless. During lockdown, I ordered a Son…
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Privately or as a business? If privately, I'm very curious what kind of things you order. Even if I'd replace all my store visits (grocery store, hardware store, electronics store are the main ones) with online orders, I'd probably still not oder more than once every five days (or maybe once every 10 days during covid, now that I go to the grocery store less often). Or are you talking individual items, like you buy g…
90% private, 10% business. Literally anything from iPhones to a single duct tape. Food only for shelf-stable stuff since I live next to a grocery store.
Like most people, I've ordered a lot of packages (hundreds?) on Amazon and almost never had a problem. In the rare case of a problem, Amazon would instantly refund me. But almost all those orders are under $1000. Everything changes when you have a problem with an expensive order. Amazon has a price threshold where the support system is different and the normal CS people are powerless. During lockdown, I ordered a Son…