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Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#71

Post by Semaphor »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

The same for me. I had one damaged product, a pack of pork rinds that opened up because it was too tightly packed next to 5L of olive oil. Because of my experience with their customer service (and delivery service which is second only to DHL for me), other merchants need to be substantially cheaper.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#72

Post by joe_the_user »

avalys wrote: post #11

How does Amazon protect itself against unscrupulous buyers ordering $7k cameras and then claiming they received an empty box?

The USPS shipped weight of the package was less than the weight of the camera. There actually was evidence.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#73

Post by vixen99 »

Sadly I have a me-too experience in ordering English books from Amazon UK for shipment to Romania. Packages don't arrive & surprisingly, Amazon seem to have no idea as to the carrier responsible. On two occasions, books arrived and Amazon had marked them down as 'lost' until I told them otherwise. Time to look for another UK bookseller but finding one who's learnt from the positive side of the Amazon phenomenon is difficult.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#76

Post by paxys »

dstaley wrote: post #35

This is certainly one of those instances where I'd raise hell, but I actually avoid trying to file lost item claims with Amazon for smaller ticket items. I know they have automated systems in place to prevent fraud, and I'm terrified that reporting for smaller ticket items will get my Amazon account banned. I've had a friend have this happen with his Doordash account; the sushi place he orders from a lot was pretty b…

While I get the frustration, I also don't understand the logic of continuing to order from a restaurant when you have frequent bad experiences with them. Is it really surprising that after a while Doordash just doesn't want to be in the middle of that relationship?

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#77

Post by techdragon »

dstaley wrote: post #35

This is certainly one of those instances where I'd raise hell, but I actually avoid trying to file lost item claims with Amazon for smaller ticket items. I know they have automated systems in place to prevent fraud, and I'm terrified that reporting for smaller ticket items will get my Amazon account banned. I've had a friend have this happen with his Doordash account; the sushi place he orders from a lot was pretty b…

I once got banned from a pizza place for this. I had some fussy eating friends and would order pizza, but they would frequently screw up orders like “no cheese”, sometimes even multiple times in succession, as in I’d order it, tell them they screwed up, they would send a replacement and it too would be screwed up… eventually I “wasn’t allowed to register any more complaints”.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#78

Post by philliphaydon »

dilyevsky wrote: post #27
x0x0 wrote: post #2

My shock here is that someone would order something that costs $7k from amazon! Buy that from BH, newegg, some specialty retailer, etc. Not American alibaba.

Recently i ordered something via newegg, after a week they canceled order bc seller didn’t ship, then next day it arrived in amazon box

I ordered via newegg, a NZXT case for my computer which was S$180, it seemed to be less than retail, and in Singapore it was $350 at the time. What was strange tho was other cases were listed for: S$2##.## Shipping...

This 1 case was listed as free shipping. So I ordered it, was charged S$180, and 2 weeks later received a brand new, unopened, case, with glass panel all intact no issues.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#79

Post by rkk3 »

cerved wrote: post #52

I always record unboxing anything I buy online, it's a convenient way of proof of something is missing out damaged

At the end of the day most big companies have found its a better strategy to trust/not dispute customers in these situations. If they wanted to I don't think that would hold up, it's not as though you are opening it in a controlled supervised environment.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#80

Post by gambiting »

alpaca128 wrote: post #54
gnicholas wrote: post #36

Earlier quoted context omitted.

TV? This was an order for a mirrorless digital camera.

To be fair to the person above, the article is really confusing by always referring to the product as a "Sony A1" as if it was completely obvious to everyone what it is. I thought it's a weird super expensive smartphone until I read the author's bio.

I mean, their Sony OLED TV series is literally called the A8, so I'd also guess an A1 is a TV
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