I literally had an Amazon delivery person (err..1099 contactor?) throw a package over the fence at my apartment complex last year and hit my window. They do not care, add to this the piles of amazon boxes the differently-housed are grabbing off of porches and it's a real mess.
Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#32My shock here is that someone would order something that costs $7k from amazon! Buy that from BH, newegg, some specialty retailer, etc. Not American alibaba.
I'd argue the opposite -- why not order from Amazon? Lots of folks have come to trust Amazon's reliability and customer service over the years, so it does make sense for customers to order expensive things from Amazon or any other online store, especially with a pandemic going around. This incident in particular does seem to be an outlier, and we'll have to see how Amazon resolves it.
The one thing Amazon provides is trust and this is their main asset. All of their wares you can buy anywhere, buy on Amazon you have reviews and a third party (Amazon) who mediates.
Now the big BUT. Amazon integrates every step and thus loses the mediation ability and they are losing the trust with fake reviews.
Nowadays I research items on Amazon and search specialized shops to get them from and maybe get someone to chat with about the stuff I am going to buy. Because I can't trust the reviews on Amazon
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#33How does Amazon protect itself against unscrupulous buyers ordering $7k cameras and then claiming they received an empty box?
By stopping it from happenings o often. Since they have no control and it clearly happens all the time, it's on them.
It's such a common scam to buy stuff and return an empty box. If they've deemed it not worth the cost to check returns it's again on them.
But now those returning empty boxes will probably add rocks to match the weight or so.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#34Haven't had any problems with Amazon shipping, but I'm thinking I might need to record every unboxing just to make sure I can prove what happened the first time it DOES hit me. Because it most certainly will, sooner or later.
I have an always recording CCTV camera outside my door. I just unbox it in view of that camera, and then show the goods to the camera in detail.
Then any claims of missing/wrong/damaged goods go through smoothly.
Most security cameras don't have autofocus, so showing closeups of scratches doesn't work...
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#35This is certainly one of those instances where I'd raise hell, but I actually avoid trying to file lost item claims with Amazon for smaller ticket items. I know they have automated systems in place to prevent fraud, and I'm terrified that reporting for smaller ticket items will get my Amazon account banned. I've had a friend have this happen with his Doordash account; the sushi place he orders from a lot was pretty bad at sending everything he ordered, and after reporting this to Doordash every time, they eventually disabled his account. To this day, the restaurant is still on Doordash.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#36How does Amazon protect itself against unscrupulous buyers ordering $7k cameras and then claiming they received an empty box?
Well, it was pretty clear in this case as even UPS confirmed the package was way too light to actually contain the TV.
TV? This was an order for a mirrorless digital camera.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#37I don't see anywhere that says the item was shipped and sold by Amazon.com. If it was, then I can see how Amazon.com bears responsibility, but if not then it seems more like an issue with a third-party seller.
Most users don't know it's a marketplace. And Amazon tries to hide that. If they want to own the shopping experience, they also have to own the returns, fraud, bad reputation etc.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#38I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
It's genuinely astonishing how bad Amazon is at shipping books now. It used to be their Thing, and now basically any book you buy from them arrives damaged. You can complain and get them to send a replacement and the replacement is damaged too. In my experience Amazon Japan still knows how to pack books correctly, but I haven't ordered from them since the start of COVID... they properly secure books to a bit of backi…
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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#39This is what chargebacks are for and even if you get banned over it for this much money I’d say it’s worth it, heck for 7k I’d take it to court. Would be an easy judgement based on the label weights alone.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#40> This was despite the fact that when boxed the Sony a1 weighs 3.22 lb (1.46 kg), and the Chiles’ package was listed by UPS as weighing only 2 lb (900 g). Not sure why Amazon was still arguing at this point. If UPS confirms the package was basically empty, then Amazon has no reason to believe the customer was lying.
They're just following the script.