Such situations can be avoided if Amazon keeps updating us with weights & x-ray images of good from the very first step until delivery/package opening being done on camera
Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
61–70 of 647 posts
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#62Haven't had any problems with Amazon shipping, but I'm thinking I might need to record every unboxing just to make sure I can prove what happened the first time it DOES hit me. Because it most certainly will, sooner or later.
You can also get a nice YouTube channel out of it as well
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#63I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
Anything over a few hundred bucks is playing with fire. I bought an iphone through them (Amazon sold, not 3rd party) last year and had to do the same thing the couple did: chargeback on credit card. They refused to investigate and flat out accused me of fraud. Gee, maybe it's the low paid disgruntled employees from warehouse worker to contracted out Prime delivery guy stealing shit? Nah, it's the guy who spent tens o…
I wonder actually where this stuff happens typically. Clearly some seems to happen before things even get to Amazon, that whole counterfeit commingling thing you hear about, where the 3rd-party stock gets used even if you buy from Amazon directly. (How this could be worth it to do at all vs. the reputational damage is unclear but I guess they're always chasing the small efficiencies... still you'd think it would be easy for Amazon to track the actual source of fake/nonexistent items even when they're mingled like that.)
I'd have to think theft by the warehouse workers is pretty rare, it feels like the kind of thing they'd surveil and police quite zealously.
You can tell they're increasing the scrutiny on drivers as well with them having to take photos of the delivered item, and they've clearly always been closely tracked on time and location.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#64I literally had an Amazon delivery person (err..1099 contactor?) throw a package over the fence at my apartment complex last year and hit my window. They do not care, add to this the piles of amazon boxes the differently-housed are grabbing off of porches and it's a real mess.
> differently-housed Can you explain what you mean?
I think he means person without a home.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#65Earlier quoted context omitted.
Well, it was pretty clear in this case as even UPS confirmed the package was way too light to actually contain the TV.
TV? This was an order for a mirrorless digital camera.
Slightly off topic, but Sony do have pretty confusing naming schema, externally.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#66I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…
I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyone who has ever had to contact Currys customer support should know what I'm talking about.
Like, I see all of these comments on HN all the time but I have the exact opposite experience - they just have no competition over here. I'm at a point where even if something is slightly more expensive on Amazon I'd rather buy from them as I know their CS Support won't try to screw me over.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#67Happened to me with a phone. Lego can check the completeness of packages by weighting grams, Amazon can't check the weight of a package with a phone ? Only could solve the problem with the help of the police. Then they would not cancel the attached carrier contract (which does not make sense without the subsidized phone) because they said Amazon's systems can create contracts but not cancel them. Again only the police helped.
In the past I've got sent sometimes used electronics sold as new - recently I got 3 times used electronics as new in a row. Isnt that fraud?
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#68I literally had an Amazon delivery person (err..1099 contactor?) throw a package over the fence at my apartment complex last year and hit my window. They do not care, add to this the piles of amazon boxes the differently-housed are grabbing off of porches and it's a real mess.
> differently-housed Can you explain what you mean?
[deleted]
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#69Earlier quoted context omitted.
It's genuinely astonishing how bad Amazon is at shipping books now. It used to be their Thing, and now basically any book you buy from them arrives damaged. You can complain and get them to send a replacement and the replacement is damaged too. In my experience Amazon Japan still knows how to pack books correctly, but I haven't ordered from them since the start of COVID... they properly secure books to a bit of backi…
Lots of books on Amazon are now printed on demand. In theory a smart and possibly environmentally friendly practice. But you end up with smudgy pages from a bad printer, pages missing, and a book binding not lasting more than a day.
I find it especially galling when for a document title search, I’ll see public domain reports (NASA NTRS PDFs for instance) ranking higher in Google results for buying a print on demand copy via Amazon at significantly inflated prices, or honestly just what is plain disgustingly greedy, the many charlatans selling them as kindle ebooks, sometimes as multiple skus with different prices, trying to profit from people that don’t know any better.
Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1
#70Earlier quoted context omitted.
It's genuinely astonishing how bad Amazon is at shipping books now. It used to be their Thing, and now basically any book you buy from them arrives damaged. You can complain and get them to send a replacement and the replacement is damaged too. In my experience Amazon Japan still knows how to pack books correctly, but I haven't ordered from them since the start of COVID... they properly secure books to a bit of backi…
I agree. I don’t books on Amazon anymore here in Germany unless I cannot get the book anywhere else. As for Amazon Japan, their packaging is most often top-notch although that’s more related to Japanese mentality than to Amazon‘s policy.
Provided the items are fulfilled locally (as in Japan) the packaging and delivery tends to be pretty much flawless. I'm honestly surprised by the number of English books they stock locally.