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One man’s fight for the right to repair broken MacBooks

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Re: One man’s fight for the right to repair broken MacBooks

#291
post #69

Earlier quoted context omitted.

I’ve learned more about commercial real estate from Louis than I would have from other sources. There are disincentives for commercial real estate owners to lower their leasing rates, as it can drive a re-evaluation of loan criteria by the banks, forcing the owner to immediately increase equity. Banks don’t want this to happen, as it makes their books look bad. Watching his business struggle through Covid fills me wi…

I've had three 12" Macbook main boards, two screens, and two keyboards replaced free under Australian Consumer Law because of broken components. Connectors that should have been replaceable onsite in seconds instead requiring depot maintenance and hundreds of dollars in couriers and staff interactions. 10c LVDS cables soldered on instead of replaceable, unrepairable even to Apple, have sent two high quality display p…

Building things to a certain price is always going to yield accusations of doing that to make it more breakable. But it's probably one of those cases where you can spend thousands of dollars for only 1% more reliability. Stuff that you bend open, throw in your backpack twice a day, touch for 14 hours a day, eat your meals over, etc. is going to break no matter how expensive the components are. I used to work on embedded systems and was always impressed by the quality of eval boards we got. Name brand components all over -- Coilcraft inductors, Vishay resistors, etc. They still flaked out, had bugs, broke, and required manual rework. The performance of the $10,000 reference board was the same as the $100 production units with decidedly non-name-brand components.

We'll never know for sure if Apple is making the right trade-offs, because you can't buy any other machines that run OS X to compare to, but they probably are. People who just spilled coffee on their keyboard really want a laptop that weighs 3x as much to have a keyboard drainage system. The 99% of users that don't spill coffee on their keyboard but do carry their laptop to and from work twice a day probably appreciate the weight savings. (You can kind of infer whether or not Apple is making the right decisions by looking at the PC market. Not a lot of laptops with roll cages and keyboard drainage anymore. People want specs per dollar, not the ability to run their laptop over with a car. When they do run their laptop over with a car or drop it into a pool, they're sad. But if those parts were standard issue, they wouldn't be able to afford a laptop to begin with. Such is the way of the market, I suppose.)

Apple probably doesn't have any good reason to make repairing their laptops so painful for skilled professionals. As far as I can tell, even their own repair service is garbage. That is probably a conscious decision -- paying someone to write repair guides, train technicians, and maintain a fulfillment network for spare parts cuts into new computer sales, so it's spending money to lose money, which nobody will ever do. Maybe government intervention is the right answer, but it's probably a cost the market can't bear. PC manufacturers compete ruthlessly, and all the laptops are junk too. There is probably a maximum amount of money consumers will pay for a certain amount of specs, and it isn't enough to make a reliable mobile computer. The downside is that you'll never have a computer you can spill coffee on. The upside is that even someone without a lot of money can afford a personal computer. That's the tradeoff.

I use a desktop and keep it where I can't spill my coffee on it. Works well.

Re: One man’s fight for the right to repair broken MacBooks

#292

Rossmann is seriously a national treasure. Along with Lex Fridman the two Youtube personalities irrefutably prove fair mindedness, humility & sincerity is valued. My fears that content online would eventually consist of nothing but selfies, food pics & competitive victimhood are somewhat reduced. I'd like to see Rossmann on Fridman's podcast.

I can't agree with respect to Lex Fridman, who began humbly hosting the MIT AI Podcast until he saw a payday by riding AI hype to being a techno-Joe Rogan.

Like who you want to like, but "irrefutably...sincer[e]" does not apply.

Re: One man’s fight for the right to repair broken MacBooks

#293
post #24

Rossmann is seriously a national treasure. Along with Lex Fridman the two Youtube personalities irrefutably prove fair mindedness, humility & sincerity is valued. My fears that content online would eventually consist of nothing but selfies, food pics & competitive victimhood are somewhat reduced. I'd like to see Rossmann on Fridman's podcast.

I find Rossman insufferable due to his hyperbolic approach to shaming Apple and having a bone to pick with just about everyone- he's the definition of a narcissist. I agree in principle to "right to repair", but Rossman's motives are purely financial and self promoting. I've watched over 100 hours of his content and realized that his audience is primarily made up of anti-apple PC Master Race fanatics that just want t…

> I agree in principle to "right to repair", but Rossman's motives are purely financial and self promoting.

Self-promoting maybe but if Apple made better products how Rossman would benefit? Isn't it currently the opposite? Rossman does well due to Apple refusing to fix the smallest of issues with their products. And fighting anyone who does whether a customer or repairman.

Re: One man’s fight for the right to repair broken MacBooks

#294

Sadly, you and I watch a different YouTube than probably 95% of people. Almost nobody I've talked to has heard of Lex or Louis, or Bret Weinstein, or Sean Carroll, and so forth. Just open youtube.com in a private window and you'll understand. Even if the average person watched some of Louis Rossmann's videos on the right to repair, I just don't think the importance of the issue would compute with them. Almost nobody…

(We detached this subthread from https://news.ycombinator.com/item?id=27254865.)

Re: One man’s fight for the right to repair broken MacBooks

#295
post #257

Earlier quoted context omitted.

Have you been actually paying attention to the actual right to repair content? It is still relatively Apple heavy, because that's his business, but he's had medical device repair people on, and he's talked about the much broader scope of the issue basically every single time. I'm very confused by this criticism tbh.

Yes, he talks about John Deere, or medical devices, but he never talks about HP, Lenovo, Dell, Surface, Acer, or any PC manufacturer flaws, many of which have flaws worse than Apple's. This is what makes him look dishonest because laptop repair is his specialty - he should be awesome at detecting or pointing out how they have problems too, but he caters to the PC crowd and says nothing.

He literally did a video about Asus 4 days ago.

https://www.youtube.com/watch?v=e48eYElm1R8

Re: One man’s fight for the right to repair broken MacBooks

#296
post #53

Rossmann is seriously a national treasure. Along with Lex Fridman the two Youtube personalities irrefutably prove fair mindedness, humility & sincerity is valued. My fears that content online would eventually consist of nothing but selfies, food pics & competitive victimhood are somewhat reduced. I'd like to see Rossmann on Fridman's podcast.

Lex Fridman misrepresents his role at MIT to make himself sound more accomplished than he really is, and the way he went about putting out his self driving car research directly to the press instead of going through peer review is shady. The guy is a cringeworthy grifter. He’s trying to be viewed as some AI expert but he’s totally full of shit.

[deleted]

Re: One man’s fight for the right to repair broken MacBooks

#297

Earlier quoted context omitted.

"it's undeniable that Apple is easily the worst of the lot" Actually, it's quite deniable. You can't find Hardware repair manuals for many if not most new PC laptops. Most PC laptops have oversights in their design that would make Rossmann blush if he took a look at them. My parents had a $500 2018 HP that the screen broke off of, after only a year of use, even though it was always on a desk and it literally broke by…

> Actually, it's quite deniable. You can't find Hardware repair manuals for many if not most new PC laptops. Others are now going in this direction following Apple's lead. Did you forget Apple literally goes so far as to make the screws nonstandard just deliberately out of spite for repair? Did you forget about Error 53? And mind you, Apple charges a premium. If Apple was charging $500 he would be taking that into ac…

"Others are now going in this direction following Apple's lead. Did you forget Apple literally goes so far as to make the screws nonstandard just deliberately out of spite for repair?"

How do you know that it is to spite repair? Apple certainly knows that you can buy those screwdrivers for less than $10 from iFixit for the last 6 years. If it was to purely spite us, you'd think they'd make them more complicated or change them every year.

Instead, a more likely scenario is that it is to prevent people who have no idea what they are doing from following a YouTube tutorial, being overconfident in their abilities, opening a machine, doing more damage, and then having a more expensive repair. Or to prevent my curious 10-year-old from opening the machine just because he wants to have a look and then breaking something. Which is a whole argument entirely as to whether that is warranted, but it isn't necessarily spite.

Error 53? Another example where the actions may be excessive, but it isn't necessarily spite. Can you imagine what a hacked fingerprint sensor could do? If I was a scammer, I'd set up my booth in the mall and swap all my client's fingerprint scanners with fake ones. Yes, Error 53 was an extreme reaction to that risk, but you can't say it was sheer spite.

Re: One man’s fight for the right to repair broken MacBooks

#298

Earlier quoted context omitted.

Is this a character assassination post? It really feels like it. Rossmann opensourced his repair manuals and has detailed videos of how to repair equipment, you can literally start your own repair business of that. If that is not being for right to repair I don't know what is. Reading your post again it is a character assassination post. Shifting goalpost and attacking personal characteristics instead of the point.

A character assassination would be something like "He does something morally reprehensible (cheating, selling ads to three year olds, etc". The above post is more like "He harps on multiple things he maybe shouldn't, and has an outraged user-base he keeps stoked, so that should be taken into account." If I said, "I find his voice really grating and his outrage mostly makes me dislike him" that isn't a character assas…

> If I said, "I find his voice really grating and his outrage mostly makes me dislike him" that isn't a character assassination- just my opinion he is unlikeable.

Then you're not reading what some folks are writing. To some people here he seems to be a "bad person". e.g. https://news.ycombinator.com/item?id=27257657

Re: One man’s fight for the right to repair broken MacBooks

#299

Earlier quoted context omitted.

> Recently, his shop was fined for not registering used laptops that his customers had abandoned for repair. Sure, NYC is attempting to prevent stolen laptops from being resold, but the level of bureaucratic idiocy turns Rossman’s channel into a Shakespearen comedy. I saw this complaint and didn't follow what NYC did wrong. If one isn't allowed to sell "unregistered" laptops or whatever, why would abandoned customer…

So what should he do to computers he spent time and money to fix and clients abandoned? Throw them into the bin?

I think you make clients pay a deposit, and if they don't pick up the laptops, send them to the state's lost property department. If that isn't possible, I guess you buy the laptop from the customer for some token small amount of money, and then sell it back to them when they come to pick it up. If they don't show up, it's legally your laptop.

Re: One man’s fight for the right to repair broken MacBooks

#300
"The Mać Shop" in Wilmington DE thought it had the right to repair macbooks too. They also believed they had a right to recycle personal data on hard drives that got replaced whereas apple would have likely just tossed it in the shredder. Be careful about who you trust with valuable things.
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