But what I really see here is the way power can blind. This situation was 100% avoidable but the dudes didn’t think the incoming fire was at their level.
Fried and DHH have been making “fuck you money” monthly, for well over a decade. And I happen to know what Ryan Singer’s salary was many years ago - even if he never did anything smart with it, and he is very smart, he has an impenetrable financial moat.
The money, combined with a measure of fame and influence, compounded by the fact that they have full control of Basecamp and by some intrinsic hubris is the reason this blew up in their face.
It’s a shit show but this will basically blow over. The customers mostly don’t care.