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Investigating why McDonald's ice cream machines are often broken [video]

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Re: Investigating why McDonald's ice cream machines are often broken [video]

#111

Earlier quoted context omitted.

> Time is too precious to waste Sure. Which is why my default youtube playback speed is 1.5X.

Mine has just kept getting faster and faster, thanks to this Chrome extension[1]. Right now I average 2.5x speed for most videos, and 2.2x for people that talk fast. [1] https://github.com/igrigorik/videospeed

music videos must be fun, then

Re: Investigating why McDonald's ice cream machines are often broken [video]

#112

TIL Kytch[0] is a packaged up Raspiberry Pi "Built with Raspberry Pi inside.". And I was waiting to hear the words right-to-repair in the video [1]. [0] https://kytch.com [1] https://www.youtube.com/watch?v=tl34nW9c4wo

Nice. Would being better if it is build with Beagle Board, open source hard ware as well.

Re: Investigating why McDonald's ice cream machines are often broken [video]

#113
post #97

I never encountered a broken ice cream machine in McD, nor i know anyone who did. I do live in Europe though.

I also have never seen nor heard of a broken McD ice cream machine. I am also from Europe, Poland specifically.

Re: Investigating why McDonald's ice cream machines are often broken [video]

#114
post #76

Is this "the ice cream machine is always broken" meme has always puzzled me. I don't go often to mcdonalds but with my ex-gf we would stop by if we're on a trip somewhere and she'd usually get an ice cream. I don't think we ever encountered the ice cream machine being out of service. Is it more of an issue in the US or did we just have extremely good luck?

I always thought the meme/joke is more about McFlurry than your standard ice cream. I personally never encounter ice cream machine broken either.

Sorry to clarify, I'm talking about the McFlurry :)

Re: Investigating why McDonald's ice cream machines are often broken [video]

#115
post #3

Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…

The real question is why McDonalds would go along with this. Presumably they have the leverage, why would they be incentivised to let even a cent of franchisee money going to another company if they can help it?

They want their franchisees to have as much money as possible, that's what benefits them.

Re: Investigating why McDonald's ice cream machines are often broken [video]

#116
post #70
post #51

Earlier quoted context omitted.

Can we please keep gender warfare off HN? (or at least when it has nothing to do with the story/discussion)

Isn't "mansplaining" nowadays so far gone that, as a word, it has become gender-neutral and is used instead of "condescending".

No. It's literally got the word 'man' in it. Nothing gender neutral about that. Please stop and don't encourage this kind of behavior.

Re: Investigating why McDonald's ice cream machines are often broken [video]

#117

Earlier quoted context omitted.

> If the nightly heat cycle fails to complete for one of a dozen reasons the machine locks out. Those unaware of the process usually end up calling for service even if it’s a operations error(not enough product to boil successfully) This example is covered in the video. ;) The thing is, at least according to the reporting, even these operations errors are not clearly defined by the messages given by the machine. So,…

I always had access to a Taylor manual and a Taylor technician via phone at no cost. Even with machines that were far out of warranty. Troubleshooting was never an issue for me. I never worked anywhere else with a Taylor machine. Perhaps other companies have better deals or easier to use equipment. I would like to know if Wendy's and others machines operate using the same food safety standards.

From this comment tree I wonder if the problem is some evil company being greedy, or is it a lack of incentives in McD and franchise owner to update SOP to properly train and assign a worker to properly maintain the machine to keep the machine running to offer ice creams consistently.

Why do they keep an item on the menu if they are not being able to make it reliably?

Re: Investigating why McDonald's ice cream machines are often broken [video]

#118
post #3

Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…

As someone who worked in stores for years, this isn’t entirely accurate. The machine isn’t just being an asshole to drive up service calls. The machines are filled with a dairy product which makes the “ice cream”. This is boiled nightly to keep the mixture free of bacteria. If the nightly heat cycle fails to complete for one of a dozen reasons the machine locks out. Those unaware of the process usually end up calling…

Doesn't most of this apply to milkshakes as well?

Re: Investigating why McDonald's ice cream machines are often broken [video]

#119
post #3

Tldw: the machine throws obscure error codes (too viscous, failure to heat to proper temps, etc) and can “lock out” the operator, who has to then call an authorized service technician that bills hundreds of dollars for repair. Any attempt to self repair or hire someone else will void the warranty and is disallowed by McDonald’s corporate. The ice cream maker company, Taylor, reports 25% of their revenue is service an…

The real question is why McDonalds would go along with this. Presumably they have the leverage, why would they be incentivised to let even a cent of franchisee money going to another company if they can help it? They want their franchisees to have as much money as possible, that's what benefits them.

Because losing 14% of ice cream sales beats getting sued for poisoning people and losing their reputation for good food safety. If you can't trust McDonalds to be a safe choice, why would you go there at all?

Re: Investigating why McDonald's ice cream machines are often broken [video]

#120
post #94

Earlier quoted context omitted.

Mine has just kept getting faster and faster, thanks to this Chrome extension[1]. Right now I average 2.5x speed for most videos, and 2.2x for people that talk fast. [1] https://github.com/igrigorik/videospeed

Alternatives: Firefox, YT only: https://www.mrfdev.com/enhancer-for-youtube The improved playback speed ranges from 25% to 400% (also 800% but without audio) in adjustable increments. For offline videos, VLC also is capable of changing playback speed.

Are there video players or plugins having "dynamic" speedup? Like, playing everything faster by a fixed amount isn't optimal. Maybe the words could be said 3x faster, the breaks between words however be kept at 1.5x faster as to not make it one big mush, and space between sentences some third amount.

Edit: I see some podcasts app have something similar (albeit opposite). It shortens dead space between two people talking and try to not affect the speed of their speech.

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