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Products purchased at Apple Store in India cannot be refunded or exchanged

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Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#251

Post by geodel »

rvalue wrote: post #243

I am looking forward to buying the next Macbook that comes out and knowing this kind of makes it troublesome. India does not have physical Apple stores and its not that easy to try out new products. Apple products are not magic and also have their own problems. Knowing that there is a fair refund policy for Indian consumers like any other country would have been a fair business practice and consumer friendly but unfo…

What all products do you get refund in India? I couldn't get a fucking refund for brand new clothes after 10 minute after purchase. Markets are littered with messages "once sold cannot be returned"

Besides government always loudly announces that any company doing business in India have to follow Indian laws. So why would any outside company bring more generous practices in India that is not required by law and not followed by most Indian businesses.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#252

Post by 908B64B197 »

ragazzina wrote: post #194
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

It's really strange to see that on HN when a company is paying only the taxes it legally has to, it's called "business acumen", but when a person is extracting all the value it can from a policy, it's "abusing the policy". I wonder if the same people hold both the opinions.

> I wonder if the same people hold both the opinions.

I suspect there are a lot of business owners on HN. Current, future or past. So it's definitely possible.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#253

Post by greggman3 »

sillysaurusx wrote: post #123
bootlooped wrote: post #105

Earlier quoted context omitted.

Your position seems to be that if it's legal and within the technical guidelines, then it's not abuse. If so then what is abuse? I think the issue is people operating in bad faith. I recall a story about people buying big TVs before the super bowl then returning them the next week. My opinion is that's abusing a company's generous return policy. The people doing that never intended to buy. The company had the policy…

Finally, a logical comment. Thank you. I counter with the following observation: You note that a return policy exists so that customers can use it. Under what conditions are you allowed to use it and it not be abuse? Being able to return the product is often why customers buy something. How many times have you considered the return policy before buying? You can decide to return it for any reason you like: whether you…

It's simple to me. The policy is based on "good faith" that people won't lie and abuse the return policy as a free rental.

You claim it's okay to follow the letter of the policy and abuse it. When too many people do that the policy is removed.

Result: You live in a culture where returns are disallowed.

Me, I'd prefer to live in a culture where returns are allowed. That only happens when people don't abuse the return policy. The fact that Apple changed their policy because people abused it is a loss for everyone that had no intention of abusing it. It's even a loss for those who were abusing it if they ever have a legit reason to want to return something.

There are a many many policies that only really work on social norms. Living in a society that respects those norms is "almost" always a nicer society to live in.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#254

Post by xtracto »

alpaca128 wrote: post #129
AppleIsWeaknes wrote: post #99

Earlier quoted context omitted.

Expect them to deny for 5 years and only then after many lawsuits you can get a fix.

...and only for models sold in a specific time period. The rest of the customers have to sue again.

Aaah I see you experienced Mac ooks 2015 battery issue. Or Macbooks 2016,2017,2018 butterfly keyboard issue.

Not sure why people buy Apple...

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#255

Post by 908B64B197 »

alpaca128 wrote: post #120
jetrink wrote: post #44

Earlier quoted context omitted.

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

As status symbols. Many people also abuse return policies to buy expensive cameras, use them to shoot nice pictures on vacation and then sending them back. They can still keep the pictures, so the camera lost its value for them.

They know a lot of places will let you rent right?

With bulletproof insurance and the right accessories.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#256

Post by 908B64B197 »

philistine wrote: post #229
kelnos wrote: post #209

Earlier quoted context omitted.

Not entirely disagreeing with you, but if we want to stop companies from avoiding tax, we should change the tax code. Apple has gone and done the analog of that; they've changed the returns code. I don't see anything wrong with what Apple has done here, and if the US decided to tighten up the tax code, I wouldn't see anything wrong with that either. To your actual point, I think it's about intent and spirit. The hole…

A legislator implementing a tax code is not an all-seeing god able to divine all the consequences of their proposed law. They have an intent, sure, but to say that every consequence of their actions are intentional, that's too simplistic. The result, which is that large corporations have a tax rate lower than small businesses, is what is important. Do you want a company, as it grows bigger and spends more on the lega…

> A legislator implementing a tax code is not an all-seeing god able to divine all the consequences of their proposed law. They have an intent, sure, but to say that every consequence of their actions are intentional, that's too simplistic.

It's not like they are paid for that or anything.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#257

Post by Krasnol »

wolfretcrap wrote: post #198
akamhy wrote: post #195

Earlier quoted context omitted.

^ Indian culture Every culture

Not really in some cultures talking about money and displaying wealth is not considered good and people look down on this behaviour.

Germany is such culture and it still happens with accessories and clothing.

Apple is at the centre of this. You see people who obviously can't afford it with those (probably) fake AirPods all over the place. Sometimes they're not even connected. It's THE "look at me, I can afford it" electronics brand display for the middle and lower class.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#258

Post by xtracto »

manquer wrote: post #91
fumar wrote: post #24

Earlier quoted context omitted.

That is ~$33 USD for an inspection. What if you have AppleCare+?

You have to understand that Apple service in India is outsourced. The sub contractor has no interest in helping you. They only care how they can keep their numbers low. They charged me $500 to replace the defective keyboard in the Mac Pro 2-3years back within 3 months of purchase and said I put glue on the key which came off. I have a friend for whose new iphone 10 pro they refused to replace despite servicing the sc…

AppleCare outside of the USA is a joke. Here in Mexico we had one of those butterfly keyboard macbooks for which a key failed.

The "licensed" apple provider said the would need to change a whole lot of parts to replace the keyboard.

I went to an "unlicensed " workshop and they only charged the price of the keyboard and 500 pesos for the work. A++

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#259

Post by happymellon »

WrtCdEvrydy wrote: post #210
axaxs wrote: post #189

Earlier quoted context omitted.

I agree. I myself have noticed how bad all reviews have gotten. For example, I bought an S20 FE last year, and it had a horrible touch screen. Almost EVERYONE who bought one said the same thing and complained. I can think of zero 'reviewers' who even mentioned it. I would be supremely angry if it were a $1200 device with no return policy. I don't really know what the solution is. I think a phone rental business could…

Back in the day, this is what electronics shops were used for... go to Circuit City/Best Buy/Your Telephone Company's store and check out the phones.

Most phone shops have only had dummy phones for as long as I can remember.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#260

Post by geodel »

sdajk3n423 wrote: post #147
darrenoc wrote: post #67

Earlier quoted context omitted.

This is harmful racial stereotyping. Most of the hardest workers I know are Indian.

How is this stereotyping? I can say with 100% confidence that 100% of the malicious scam calls that I get are from India.

As an Indian I agree with what you said. Hell one top government official recently said Indians are by nature mostly non law-abiding people.

There are innumerable street smart sayings used even by otherwise educated and well paid folks which just amount to "Benefit by hook or crook and fuck this world".

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