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Products purchased at Apple Store in India cannot be refunded or exchanged

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Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#141

Post by pbadenski »

moftz wrote: post #89
duxup wrote: post #65

Earlier quoted context omitted.

I worked at a chain pizza place growing up that advertised its money back offer if you didn't like your pizza. When they advertised it I just assumed a lot of people would take advantage of it. Our store was one of the busiest in the US for a single store. One guy ... just one guy abused it regularly. Beyond him almost nobody ever took advantage of the offer at all... Easy enough for the store manager to tell that gu…

People are probably more embarrassed to ask for their money back on something they have partially or entirely eaten. I can barely muster up the courage to tell my waiter that my dinner order wasn't quite right but I have zero problem with buying a couple different versions of a product and returning the ones I don't like.

That's interesting - I hate wasting food, I have never complained about my order (and not planning too, unless the food is spoiled I guess). If I don't like the food, I'll just never order again from the same place. I would definitely appreciate a company that offers money refund on food "no questions asked" even if I was never going to use it - it shows respect.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#142

Post by juancb »

cblackthornekc wrote: post #95
sillysaurusx wrote: post #82

Earlier quoted context omitted.

He often did pay for that. That's the point of the 10% restocking fee.

No, that isn't the point of that at all. 10% isn't so you can use a card and then give it back. 10% is so the staff can package it up, send it back to the manufacturer so they can resell it. Or so they can mark it as "refurbished" and recoup some of the lost value of a new card.

There you go "some" of the value. So either the store or the manufacturer eats the rest of the lost value, in either case the person using the policy at face value is taking value. In a lot of cases taking value would be stealing, but this is one of those cases where there's only a social contract and a set of norms that guard it and it's not seen as such. Think of a complementary offering of some kind based on an honor system, some treat or trinket in a bowl. Sure you can take just one or take them all. If you take them all you can argue that they're free but you're still a that guy that helps bring about a tragedy of the commons.

Culturally in the states and Latin America that makes you jerk and people will hate you for it. So there is social pressure in place to help regulate those events, but it may not always be the case everywhere.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#143

Post by selykg »

ramraj07 wrote: post #125
selykg wrote: post #90

Earlier quoted context omitted.

Your friend was treating a return policy as a rental policy. I don't think that's in the spirit of a return policy.

Are we going to blame people for not buying WinRaR licenses next? These are businesses, they offer the policy for a variety of reasons, I am free to use them within the terms; it sounds a bit out there to categorise returning a product in a “no questions asked return” policy as unethical unless I actively sabotaged the product or did anything other than use it and give it back.

Not that you don't make a point with this, I do have to say that Winrar hasn't changed how they handle their licensing/usage to combat this. I suspect they're "okay" with it so to speak as a result.

The fact that businesses change their policies as a result of abuse should tell you whether these actions are within the spirit of what they intended or whether it's outside of it.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#144

Post by tumblewit »

dkirill wrote: post #43
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

Did you buy it via official reseller? Any reasonable country should have laws in place that will force the company to refund you for the defective goods. In that case Apple' policies shouldn't matter

I bought both from Apple's own online store.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#145

Post by hesarenu »

robbomacrae wrote: post #101
gkcgautam wrote: post #66

Previously Apple India allowed one to buy extended Apple Care+ within 1 year of buying the device but they changed the duration to 60 days last year. Now I have a Macbook Pro 16" without extended warranty because I had already crossed the 60 day mark when they changed their policy and so they won't let me extend the warranty. This is going to cost me a lot!

Why is it going to cost you a lot? Are you expecting it to break? As long as you take reasonable care and don't drop it into a pool those things are pretty reliable. I've bought 4 macbooks since 2012 and passed them on to family whenever I wanted a new one and they are all still working despite the occasional bump.

You can't take nothing for granted. My mac mini started having issues just before end of warranty. Now after the end of warranty to fix it would cost me about 1/2 its original price. My pro which is out of warranty also has issues again fixing would cost me the same as buying a new pc laptop. Apple devices are very good when they are under warranty at least in India.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#146

Post by wolfretcrap »

sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

It's not as bad in US and reason is purely economics of fraud.

Very large fraction of US population is paid $30 an hour compared to Indian population which makes scamming not worth the trouble

I live in India and I've worked in the US I know Indians just have too much time at their hand, so even schemes which take a lot of your time with little payoff are worth it here.

And the reason people don't use their time to achieve something more productive like starting companies etc...is because government procedures are very hard to understand, and you get penalties left and right, even starting a micro industry like machining shop is hard, power is not available continuously even at top industrial zones in India, fixed cost of electricity connection is high in industrial area and government is very insensitive to business owners so only very large and the ones close to policies are able to navigate.

The biggest problem isn't even market in India which has lot of demand, it's the costs you didn't plan for which seem low on surface the deeper you dig, the costs just keep increasing untill you are left with nothing and in debt so starting a business isn't very popular here and people limit the size of their success to not get in trouble.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#147

Post by sdajk3n423 »

darrenoc wrote: post #67
sdajk3n423 wrote: post #53

Why does India seem to be so full of scammers? I can't go a day without an Indian robocalling me and trying to phish my credit card or SS#. Is this something engrained in the culture?

This is harmful racial stereotyping. Most of the hardest workers I know are Indian.

How is this stereotyping? I can say with 100% confidence that 100% of the malicious scam calls that I get are from India.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#148

Post by cghendrix »

mbit8 wrote: post #76
cghendrix wrote: post #60

Earlier quoted context omitted.

And what would that be?

wearing it for some special occasion like a date or meeting and then returning it, so that's why it doesn't work in low income countries

Ah makes sense now. Similar to people buying tv’s for the Super Bowl and then return it. Just never thought of that with phones.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#149

Post by Cerium »

egeozcan wrote: post #122
Cerium wrote: post #73

Earlier quoted context omitted.

One of my friends works at Costco. He says that before the holidays they sell a lot of furniture and after the holidays they see a lot of furniture returns.

But wouldn't that be expected? More people buying (because they think they need it, as they're going to cook a lot), would mean, even if the return percentage is the same, more people returning. Add to that the people who realize what a waste of an investment that was after the holiday spree is over, you can explain it a bit more. But of course, it's impossible to tell surely without data. Going back to gut feelings:…

He does not work the returns desk, he is primarily a forklift driver. I find it interesting to hear about the seasonal variations though.

A couple random things - the first stack of shelves that face the front of the store are managed to give a good impression. They always keep those shelves full of pallets and try to have a lot of only a few items to give a clean look. If the warehouse has empty space they try to keep it so you can't see from the center of the store.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#150

Post by fastball »

Majestic121 wrote: post #116
fastball wrote: post #51

Earlier quoted context omitted.

Yes but it worked when he bought it. So the product was not, in fact, in good condition when he wanted to return it.

Yes, but that's a hidden defect. If I sell you a TV, pretending that it was working perfectly when I know for a fact that there's a component in it that has 90% chances of blowing up in the next month, you'd be perfectly right to complain and expect me to pay you back your money after your TV exploded.

I don't think Apple knew for a fact that the speaker was defective.
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