Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Products purchased at Apple Store in India cannot be refunded or exchanged

apple.com

Post reply on HN
Print view View original

51–60 of 328 posts

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#51

Post by fastball »

Majestic121 wrote: post #28
Grustaf wrote: post #15

Earlier quoted context omitted.

I think it’s reasonable to expect a replacement product, but why should you be able to return it for cash? You already made the decision to buy one, I don’t think it’s Apple’s responsibility if you change your mind.

He made the decision to buy one that works, if there's a flaw it's perfectly reasonable to be reimbursed. Most countries also have laws to give consumers a time period where they can return whatever they bought, no questions asked (as long as the product is in good condition)

Yes but it worked when he bought it.

So the product was not, in fact, in good condition when he wanted to return it.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#52

Post by amznthrwaway »

darkwizard42 wrote: post #40
sans-serif wrote: post #19

In my experience Americans sort of take for granted the breadth and depth of consumer protection you enjoy. I'd wager that in an insignificant portion of countries Apple expanded to, they have had to significantly cut back on refunds/warrantees they offer to combat fraud and abuse.

Agreed, but I don't think Americans take it for granted; I think they just don't abuse it. By not abusing a good faith return policy you allow the company to provide one that is consumer friendly.

There’s substantial abuse of these policies in the US.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#54

Post by Waterluvian »

coredog64 wrote: post #47
Waterluvian wrote: post #20

Earlier quoted context omitted.

I think good return policies is good for business IF the business is operating in a society that generally behaves ethically on that matter. If the majority of returns are good faith, just swallow them and keep everything moving smoothly with happy customers. If you have a critical mass of customers who disregard right vs. wrong and just see a mark to be exploited, you're pretty much forced to behave adversarially, a…

Part of that is whether you live in a high trust or low trust society.

I'm fascinated by the granularity of "society" in this case. The amount of trust in Toronto vs. Waterloo vs. where I am now (rural) is quite stark in a number of cases.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#55

Post by oblio »

jetrink wrote: post #44
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

Random guess? Low/very low income folks, wanting a status symbol they can't afford.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#56

Post by sss111 »

jetrink wrote: post #44
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

In India returns are almost always picked up from your home. No need to print labels or package it.

On the other hand, In the US, more often than not, you have to pack up your item and drop it off to a store to return it.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#57

Post by hasitseth »

Apple only wants to use India to sell its stuff, particularly old model goods. It has avoided for longest time to provide Apple service through its own stores. It uses reseller network that is not the same as having own stores and service. Now this is amazing that Apple won't accept returns in India when Apple goods bought via Amazon can be returned in India!

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#58

Post by sheikheddy »

jetrink wrote: post #44
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

Maybe they wanted to flex on social media? People do weird things for "clout".

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#59

Post by Philip-J-Fry »

jetrink wrote: post #44
sss111 wrote: post #31

Apple had a lot of trouble with the Indian market back the early 2010s. They had to pull AppleCare+ out of the country because people were abusing it a lot. [†] Same goes for the country's biggest online retailers, both Amazon and Flipkart also switched to a replacement-only policy in India. "Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and r…

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

Maybe it's a status symbol thing. Rent a designer electronic for an important meeting or a date or something to look good. Return it afterwards and get your money back.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#60

Post by cghendrix »

_jal wrote: post #49
jetrink wrote: post #44

Earlier quoted context omitted.

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

Same reason people do the same thing with clothes.

And what would that be?
Post reply on HN