Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Products purchased at Apple Store in India cannot be refunded or exchanged

apple.com

Post reply on HN
Print view View original

21–30 of 328 posts

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#21

Post by pdpi »

dangus wrote: post #14
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

Edit: apologies, I misread the comment and the “3 months” bit. Apparently (TIL) India has very weak consumer protection laws. I still think you should take up Apple’s offer to have it repaired/replaced. I guess that’s your only recourse.

OP sold one macbook after 3 months, bought a second one with the same defect, and tried to get that one serviced immediately. That second macbook should've been well within a reasonable returns policy.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#23

Post by domano »

Grustaf wrote: post #15
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

I think it’s reasonable to expect a replacement product, but why should you be able to return it for cash? You already made the decision to buy one, I don’t think it’s Apple’s responsibility if you change your mind.

For example here in germany it is mandated by law that you have 2 weeks grace period to get your cash back, no questions asked.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#24

Post by fumar »

krtkush wrote: post #18

Apple India has one of the worst after sales services. If something goes wrong with your device, they'll charge 2.5k (INR) to just look at it and tell you what is wrong with your device.

That is ~$33 USD for an inspection. What if you have AppleCare+?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#25

Post by tumblewit »

systemBuilder wrote: post #7
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

In the USA we have a concept of a warrant of merchantability. This implies that if you buy a product that is defective the manufacturer must take it back within a short period usually 30 days or less. No exceptions. With cars it is slightly different most states have something called a "lemon law." If there are more than three repair attempts in the first 6 months for the same issue and the problem is still not fixed…

I did return an iPhone when I was in US. It was really easy just walk in and return it for a full refund or credit. I ended up buying a 128gb one instead of 32gb because the experience was great. But this is insane that I can't return something from Apple's own store for a refund.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#26

Post by monksy »

Grustaf wrote: post #15
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

I think it’s reasonable to expect a replacement product, but why should you be able to return it for cash? You already made the decision to buy one, I don’t think it’s Apple’s responsibility if you change your mind.

You received a defective product. Why would you be expected to keep a relationship with a party that didn't meet the expectations from the get go?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#27

Post by eptcyka »

nightcracker wrote: post #16
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

If you know a product is faulty, why did you choose to buy another one?

In vain hopes its a bad apple and not the whole harvest?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#28

Post by Majestic121 »

Grustaf wrote: post #15
tumblewit wrote: post #4

So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…

I think it’s reasonable to expect a replacement product, but why should you be able to return it for cash? You already made the decision to buy one, I don’t think it’s Apple’s responsibility if you change your mind.

He made the decision to buy one that works, if there's a flaw it's perfectly reasonable to be reimbursed.

Most countries also have laws to give consumers a time period where they can return whatever they bought, no questions asked (as long as the product is in good condition)

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#29

Post by dangus »

pdpi wrote: post #21
dangus wrote: post #14

Earlier quoted context omitted.

Edit: apologies, I misread the comment and the “3 months” bit. Apparently (TIL) India has very weak consumer protection laws. I still think you should take up Apple’s offer to have it repaired/replaced. I guess that’s your only recourse.

OP sold one macbook after 3 months, bought a second one with the same defect, and tried to get that one serviced immediately. That second macbook should've been well within a reasonable returns policy.

You’re right, I confused the 3 months bit.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#30

Post by [deleted] »

teachingassist wrote: post #13
yrral wrote: post #6

Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.

Does Apple offer more than the legal minimum in other countries? I'm curious, I don't know, but in my experience buying Apple products in several countries, they offer the legal minimum nicely, without resistance (which is already better than many corporations), but generally not more than that. If the legal after-sales minimum is nothing, then that's what I'd expect Apple to offer.

[deleted]
Post reply on HN