Apple retail policy in Hong Kong[0] is similar, no 14-day returns unlike most other countries, and even defective refunds seem doubtful (you can see that the policy only specifies conditions for exchange, though it does mention refund procedures it doesn't state when it would occur and so is likely open to interpretation by the management).
Products purchased at Apple Store in India cannot be refunded or exchanged
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Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#12A friend who was on holiday in Turkey was refused a new iphone battery (she was willing to pay for it) at the official Apple store as it was not locally bought (she bought it in SF).
So no global warranty, but also no global repair or replacement of parts with official parts even when you are willing to pay for it.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#13Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.
Does Apple offer more than the legal minimum in other countries?
I'm curious, I don't know, but in my experience buying Apple products in several countries, they offer the legal minimum nicely, without resistance (which is already better than many corporations), but generally not more than that.
If the legal after-sales minimum is nothing, then that's what I'd expect Apple to offer.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#14So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…
Edit: apologies, I misread the comment and the “3 months” bit. Apparently (TIL) India has very weak consumer protection laws.
I still think you should take up Apple’s offer to have it repaired/replaced. I guess that’s your only recourse.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#15So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…
I think it’s reasonable to expect a replacement product, but why should you be able to return it for cash? You already made the decision to buy one, I don’t think it’s Apple’s responsibility if you change your mind.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#16So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for <7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle…
If you know a product is faulty, why did you choose to buy another one?
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#17Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.
Does Apple offer more than the legal minimum in other countries? I'm curious, I don't know, but in my experience buying Apple products in several countries, they offer the legal minimum nicely, without resistance (which is already better than many corporations), but generally not more than that. If the legal after-sales minimum is nothing, then that's what I'd expect Apple to offer.
Do most retailers? I haven't researched it or anything but my guess is that most retailers just offer the legal minimum, unless they explicitly have a generous return policy as a differentiating factor (Costco?).
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#18Apple India has one of the worst after sales services. If something goes wrong with your device, they'll charge 2.5k (INR) to just look at it and tell you what is wrong with your device.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#19In my experience Americans sort of take for granted the breadth and depth of consumer protection you enjoy. I'd wager that in an insignificant portion of countries Apple expanded to, they have had to significantly cut back on refunds/warrantees they offer to combat fraud and abuse.
Re: Products purchased at Apple Store in India cannot be refunded or exchanged
#20Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.
I think good return policies is good for business IF the business is operating in a society that generally behaves ethically on that matter.
If the majority of returns are good faith, just swallow them and keep everything moving smoothly with happy customers.
If you have a critical mass of customers who disregard right vs. wrong and just see a mark to be exploited, you're pretty much forced to behave adversarially, and everyone loses.