Earlier quoted context omitted.
this is what soured me on piwik (now matomo) as a self-hosted web analytics solution. they allow you to self-host, but make it difficult to automate updates, to steer you to their hosting service instead.
What is the difference between "make it difficult" and "don't include"? They gotta keep some features in their hosting service, don't they?
the problem is one of messaging and positioning in line with the parent comment’s criticisms. instead of calling the non-hosted version a limited demo, the implied claim is that the non-hosted version is ‘production-ready’. but ‘upgrades’ were fresh reinstalls, complete with database integrity issues at stake. it was clearly a gotcha situation to steer you quickly to the hosted version (rather than being upfront about this significant limitation).