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Ubiquiti starts serving ads in their management interface

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Re: Ubiquiti starts serving ads in their management interface

#141

Post by bmurphy1976 »

mikelward wrote: post #88

One auto update they broke my laptop's ability to connect. Turns out they'd auto enabled 5 GHz band steering, but my laptop's chipset only did 2.4 GHz. Even when it was enabled, the Android management app said the setting was disabled. Customer support directed me to the forums. Ubiquiti didn't respond to my post. I posted on a thread where someone else was seeing the same problem, where a number of people gaslit me…

We have 5 ubiquiti switches on our office network that are running 4 year old firmware. The next version after started dropping DHCP packets! I followed the thread for months and months and they never fixed the issue. I gave up caring, stopped watching the thread and swore never to buy any of their products again.

I do wonder if they ever fixed the issue. The switches lock up every couple months and need a hard reboot.

We also had all sorts of problems with their APs and switched over to Cisco Meraki. As much as I hate Cisco and their ridiculous cost at least the Meraki line works.

Obnoxious.

Re: Ubiquiti starts serving ads in their management interface

#142

Post by officialjunk »

webmaven wrote: post #117
comboy wrote: post #60

Earlier quoted context omitted.

I second that. Despite investing in their infrastructure and recommending to friends (so basically being biased to like it) they just don't seem to care anymore. I'm waiting for some company to take their place. And I don't see how making router software open source for a company that is selling hardware is not a win.

> I don't see how making router software open source for a company that is selling hardware is not a win. There are several business tactics that are foreclosed by making the router software open source, mostly around price discrimination. For example, you can't sell the same hardware for different prices with some hardware features turned off in the higher-volume cheaper SKU (which lets you apply greater efficiencie…

isn't tesla selling cars of the same hardware at different prices with some hardware features turned off at lower prices?

Re: Ubiquiti starts serving ads in their management interface

#146

Post by akersten »

greg5green wrote: post #135
andremedeiros wrote: post #33

Earlier quoted context omitted.

The customer service rep isn’t in control of the change. They’re in control of what they tell me, and he was bullshitting. Not really sure what else to tell you.

> They’re in control of what they tell me Have you never interacted in a non-business sense with someone who worked customer support? They DO NOT have control of what they tell you. They will get fired real quick if they don't follow the script. Especially someone working the first line of support in a chat box. C'mon man.

So this awful response was part of the official script? That's even worse.

Re: Ubiquiti starts serving ads in their management interface

#147

Post by jnsaff2 »

gregoryl wrote: post #35
crocsarecool wrote: post #15

Earlier quoted context omitted.

We upgraded to Ubiquiti a few months ago. I was so impressed by the hardware for the price. The dream machine firewall had such a good interface compared to more expensive firewalls I’ve used in the past. I’ve been very pleased so far, but this and another article have me worried they’re going downhill.

As a flip side experience, I have a dream machine too; it ignored my auto update settings and updated itself anyway, there's no way to roll back, and it now regularly stops responding, has high packet loss over wifi and supports response was effectively "go jump". Very unhappy.

Yea, I've had a few problems with UDM as well. The management UI/controller container has died numerous times so to get visibility into whats happening I need to ssh in and restart that container or restart the router.

I've also had numerous cases where routing has stopped for no reason. This I find really bad as, "it has one job ...".

Re: Ubiquiti starts serving ads in their management interface

#148

Post by millstone »

windex wrote: post #123

I sometimes wonder how these decisions get made within companies. I mean you are network hw vendor, how do you get convinced to embed adware/spyware into your products without compromising on trust? I'd fire all concerned if I were on the board and understood what the brand meant.

Pitch to a VP with "we will do a tiny trial of 1% of customers, if it doesn't work it's GONE, no harm done."

Gets the greenlight, everyone who worked on it is invested and motivated to make the results look good, and it builds from there.

Re: Ubiquiti starts serving ads in their management interface

#149

Post by d00bianista »

candiddevmike wrote: post #21
bombcar wrote: post #18

An advertisement for a company’s products on the login page is one thing - but a full on banner in the interface itself (with apparently no way to disable) is another. Sticking with Mikrotik for now.

Mikrotik user here, I find their software really clunky and buggy. My dream networking gear for my house is whitebox switches that I can run Debian on, but I can't find any at an economical price. Anyone know of 5-12 port ARM switches?

Interesting, Winbox or WebFig/CLI? I find this clunkyness to be a good thing, compared to shiny and inflexible products. I have some experience of quite a few brands and so far Mikrotik is one of the most coherent and unified experiences. WebFig and CLI are the same across devices running RouterOS. Winbox is not my bag though.

RouterOS is not perfect but it does most things without being overly complicated. It's DHCPv6 relay agent is pretty much useless and I really look forward to WireGuard in RouterOS v7, if ever released as stable :D

Re: Ubiquiti starts serving ads in their management interface

#150

Post by chrisandchris »

luckman212 wrote: post #105

I see a lot of complaints here, but nobody offering any substantive alternatives. Mikrotik is mentioned several times, but always with the caveats that it has glitchy UIs or poorly implemented features. EnGenius... you've got to be kidding. I've been a UI fan for many years and was also dismayed by the 6.x releases and the switch to Mediatek, but every time I went looking around, I saw the same tire fires at other ve…

I usually prefer the regular line over the UniFi series of UI and they tend to have less UI polish but that‘s what usually tells that it‘s a product for technical people.

I won‘t switch to the UniFi series for now even though they would provide easier management. But I‘m a bit worried that it‘s going to be an Apple-style product line where the pros are somehow not respected as much as before.

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