It’s encouraging that initiatives like this seem to be popping up more often - co-operatives of workers looking to cut out corporate middlemen. It will be an uphill climb, but I hope this is the future. The technical moats of a lot of recently minted tech companies don’t seem to be so great that they can’t be overcome with time and open source work. The inertia and efficiency that comes with scale will be harder to c…
Do others have better experiences with co-ops than I do? I know people love REI, but whenever I go in there to buy anything that requires someone (ski boots, skis, work on skis) - it sucks. There's never anyone available, it often takes up to an hour or more to get helped or waiting in line. Sometimes I have to leave and come back later. Last time I gave up and ordered everything online. It's not like it's crazy pack…
The point of the co-op is that it is much better for the worker. There's no inherent reason why a co-op would need to have any different level of customer service than a corporation. My personal worst customer service experience is at Home Depot for example. I had to wait 45 minutes to get a 4 foot length of hose cut, something that would have been under 5 minutes at my local hardware store (and so I go to the local shop now).
Ideally many stores would be co-ops and they could compete on price, quality, customer service etc like any other business.
Perhaps you're satisfied with the customer experience at Uber, but the situation for drivers seems pretty exploitative. If I can get similar service and the workers get a fair deal, I'd be much happier choosing that.