It’s encouraging that initiatives like this seem to be popping up more often - co-operatives of workers looking to cut out corporate middlemen. It will be an uphill climb, but I hope this is the future. The technical moats of a lot of recently minted tech companies don’t seem to be so great that they can’t be overcome with time and open source work. The inertia and efficiency that comes with scale will be harder to c…
I know people love REI, but whenever I go in there to buy anything that requires someone (ski boots, skis, work on skis) - it sucks. There's never anyone available, it often takes up to an hour or more to get helped or waiting in line. Sometimes I have to leave and come back later. Last time I gave up and ordered everything online.
It's not like it's crazy packed in there either, it's pretty empty - there's just nobody working there.
Co-ops are supposed to be better about aligning incentives, but at least for me I've often had worse experiences as a customer.
Uber and Lyft work pretty well (for the most part, except for when drivers cancel on you) - I'd be surprised if a co-op could pull off a similarly good experience for riders.