Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk

Post by ankurpatel » Thu, Mar 18, 2021, 4:00 PM UTC

pranav_rajs wrote: post #21

etienne_ad wrote: post #19

No phone support though? That’s why we have to use zendesk...

We have had requests for phone support. At the moment, our primary focus is on text based messaging. We will get to the phone/video part in the future. We want to make the software simple and easy to use. Setting up Asterisk and using it with Chatwoot was too much to handle. So we deferred that work for now. We will come back to it later.

Post by montroser » Thu, Mar 18, 2021, 4:06 PM UTC

Post by sojanofficial » Thu, Mar 18, 2021, 4:28 PM UTC

itsthecourier wrote: post #25

Great pivot, guys. We are leaving intercom to work with it :)

Post by sojanofficial » Thu, Mar 18, 2021, 4:34 PM UTC

montroser wrote: post #64

We've been using Chatwoot for a few months now and been pretty happy with it. It's a Vue app that we have found easy to extend and and deep integrations with our product and support flow, without too much fuss. Nice work!

Post by sojanofficial » Thu, Mar 18, 2021, 4:45 PM UTC

nicoburns wrote: post #47

pranav_rajs wrote: post #31

Earlier quoted context omitted.

Our community edition which is available with MIT license and is free for use should cover the starter plans in Intercom. $99/user/month is targetted at large enterprises requiring enterprise support.

Is the community edition available in hosted form? Otherwise you may wish to consider aiming a paid hosted product at the lower end of the market too. We use Intercom in our product, and it's the one thing we explicitly don't want to self-host because it's what our customers use to contact us if our own services are ever down or broken.