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OVH CEO Octave Klaba apologizes and provides updates about SBG2

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11–20 of 38 posts

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#11
post #6

The video was badly prepared. He was talking about datacentre names as if the audience are his own employees and are fully aware of the different buildings. He could at least have some graphics.

OVH deserve points for being one of the only hosting providers I know that make their entire network weathermap available to the public, showing all their global interconnects and then letting you channel it down to a per-DC level: http://weathermap.ovh.net/#europe

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#12

I'm glad they compartment their data centers. Having one data center for everything would be a big fail. I say this because you would be surprised at how many cloud services centralize everything in one spot.

They shouldn't advertise as 'cloud' then. I know it's a marketing buzzword and no guarantee for redundancy or anything, but still.

a 'cloud' provider should have, at the very least, multiple redundant datacenters in one availability zone.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#13

Earlier quoted context omitted.

As a customer I understood the video perfectly. Those names appear on every invoice and during every order

And probably you as a customer are a main target of such video, but the fire was such a high-profile case (I think) that this should be more understandable for general audience. edit: not sure why I got downvoted (and I don't really care that much), I just think that communication from CEO of big company after such event should be clear for everyone, not only for those directly affected.

Honestly, nobody lost their lives, the impact is pretty much limited to OVH (who need to find a new building), their customers (who need to find new servers and restore backups), and the city of strasbourg (who run the emergency services and presumably will have some involvement in the cleanup). While we're all interested in a "Oh, are we prepared if that happened to our provider?" sense, I don't see why OVH is obliged to provide communications to us, rather than to their customers.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#14

Earlier quoted context omitted.

As a customer I understood the video perfectly. Those names appear on every invoice and during every order

And probably you as a customer are a main target of such video, but the fire was such a high-profile case (I think) that this should be more understandable for general audience. edit: not sure why I got downvoted (and I don't really care that much), I just think that communication from CEO of big company after such event should be clear for everyone, not only for those directly affected.

I would expect the communication to be directly targeted to customers not the general public.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#15

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

Same in my case. No communication. Generally they are good with any networking issues, attacks, etc.

In this case nothing apart from the banner on the dashboard.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#16

Earlier quoted context omitted.

As a customer I understood the video perfectly. Those names appear on every invoice and during every order

And probably you as a customer are a main target of such video, but the fire was such a high-profile case (I think) that this should be more understandable for general audience. edit: not sure why I got downvoted (and I don't really care that much), I just think that communication from CEO of big company after such event should be clear for everyone, not only for those directly affected.

But ... the video isn't for a general audience. He doesn't have any reason to apologize to a general audience. His customers are the only people that matter in this situation and this video is for them.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#17
post #6

The video was badly prepared. He was talking about datacentre names as if the audience are his own employees and are fully aware of the different buildings. He could at least have some graphics.

It certainly wasn't well prepared. But it did everything there is to be done in such a situation. An quick apology, details about the situation, and what is being done. I didn't have any problem understanding what was being said. I don't know the details about the buildings but I don't think it is necessary to understand the general idea. Datacenter caught fire and was completely destroyed, some damage in the surrounding buildings, old buildings are worse than new buildings.

A nice presentation would have been great, but if there is a choice, I'd rather have the CEO work on the problem than polish his presentation.

Edit: He also named some people. I don't know who they are, I can only guess they are employees, and while I don't really care personally, I think it is tasteful to name them since they did the right thing by intervening quickly and not being reckless.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#18

I'm glad they compartment their data centers. Having one data center for everything would be a big fail. I say this because you would be surprised at how many cloud services centralize everything in one spot.

They shouldn't advertise as 'cloud' then. I know it's a marketing buzzword and no guarantee for redundancy or anything, but still. a 'cloud' provider should have, at the very least, multiple redundant datacenters in one availability zone.

Literally no cloud does that. An availability zone is pretty much by definition a single point of failure, and you need to architect accordingly.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#19

I'm glad they compartment their data centers. Having one data center for everything would be a big fail. I say this because you would be surprised at how many cloud services centralize everything in one spot.

They shouldn't advertise as 'cloud' then. I know it's a marketing buzzword and no guarantee for redundancy or anything, but still. a 'cloud' provider should have, at the very least, multiple redundant datacenters in one availability zone.

That's why you have multiple availability zones. Those are the physically separate locations that you have visibility into and can spread your infrastructure across. Having multiple data centers in a single availability without visibility into where your systems are is fairly useless. And if you do have visibility then you now simply have more availability zones so why bother renaming things.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#20

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

Octave has been putting out daily messages on twitter to customers explaining the situation.
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