It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…
You're not seeing the other side of the coin - the huge amount of spam and abuse that such systems correctly identify and remove. If every abuser requests those explanations (which they will) there will be far more spam going around the Internet. Just think about the army of "Facebook content moderators" who were a popular topic on HN recently due to the concerns over their mental health. (I am offering no solutions…
Let every abuser requests those explanations, if the decision doesn't change, the money is still kept, which funds that service.