We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…
No! What we need is competition and choice to ensure companies are responsive to what people want. I can't, for the life of me, understand why people think "regulation" will magic away all our problems. Here's what happens: a lengthy political process results in a bunch of laws getting passed. The large companies who have enough skin in the game to care send their lobbyists, who ensure the outcome of the process does…
"Competition" isn't a cure-all any more than "regulation" is. Google got big because they competed well with the alternatives at the time.