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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#381

Post by [deleted] »

thetanil wrote: post #302
pedrogpimenta wrote: post #11

Earlier quoted context omitted.

Hopefully, more devs will do what this dev is (said to be) doing. > Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward. Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happe…

I think it's also probably easy to do this with stadia since it's effectively 0 users. What would he say if steam treated devs like google does?

[deleted]

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#382

Post by VLM »

_qulr wrote: post #285

It's painfully clear at this point that we need a consumer "bill of rights" to protect us from these giant tech companies. At the very least, companies must be legally required to present you in writing with the so-called violation of terms they're accusing you of, evidence of the violation, and a phone # or other immediate contact so that you can dispute the accusations. It's insane that these basic legal rights don…

The Kafka solution to this will be our terms of service prohibit single spacing after periods and you are in violation. Therefore we can terminate your account at any time of our choosing.

Alternately we could prohibit posting in any language other than Latin and Klingon, or using the letter e, or accessing our services using any unapproved operating system (and our only approved OS is windows 3.11 with winsock drivers).

Anyway the point is now the company can ban you for any reason at all. Being the wrong religion, voting for the wrong candidate, being the wrong race, etc.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#383

Post by gibspaulding »

daemin wrote: post #311
_qulr wrote: post #305

Earlier quoted context omitted.

> If every abuser requests those explanations (which they will) It's not a request, it's a requirement. If your account is suspended, you deserve an explanation. You should get one without having to request it. I'm not saying that companies shouldn't be able to suspend accounts temporarily. I'm simply saying that there needs to be a way to get your account unsuspended if you're innocent. The way it "works" now is tha…

I heard on a podcast recently that a trading system needs to keep logs of why a particular trade was executed for several years just in case the authority wants it. So it isn't too much effort to build a similar report or log of behaviour to explain why someone was banned. Obviously this will also help the spammers who will use this information to get around the filters.

Complete speculation because I don't actually know how this works, but I wonder if the explanation would be something like this:

"You've been banned because our black box ML algorithm says your usage patterns share similar traits to those of known spammers."

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#384

Post by chrisandchris »

danpalmer wrote: post #226
amirhirsch wrote: post #68

Earlier quoted context omitted.

Can you imagine any serious new project starting on Google Cloud with their lack of human support? I wonder if Google knows this is why they will never compete with Azure or AWS.

I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account. There's a difference between someone with a Gmail account who added a card to GCP and spun up a VM, and a business with a business account. Google support isn't there for the former, but there's plenty of it for the latter.

Even if so, people will judge and measure by the long list of Google services cut-off just „because“ and sometimes on short notice.

Would I start any new business on GVP? Never, now, because I would be scared that they just change something that breaks my app because they can.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#385

Post by criley2 »

Shorel wrote: post #327
Hamuko wrote: post #29

Earlier quoted context omitted.

Or the @GoogleStadia Twitter account will forward this to someone who knows about it. The Stadia Twitter account is uncharacteristically active on customer support for a Google product.

Twitter seems to be the worst platform ever created to get customer support. If any entity requires a huge amount of Twitter followers to get support, count me out.

It's no different than pre-internet. Complaining publically has been around since TV, it's a staple of local news to have "exposes" on bad local businesses to shame them when they won't do right privately. Before that it was radio. Before that it was newspaper. Before that, it was just gossip.

Humans have been using social pressure to right wrongs.... for millenia.

Twitter is nothing more than a common social square.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#386

Post by theandrewbailey »

2pEXgD0fZ5cF wrote: post #230
spicyramen wrote: post #51

Hey Google here is a feature: account reputation, anyone doing business with you, has that flag enabled and human reviewers will be supporting them

Google already kind of practices this feature, it's just that the "reputation" part is external: Is the public reputation of the owner of this account high enough that the ban will make the news?

Unfortunately for Google's products- sorry, users, the machines doing the bans don't give a damn for reputation in the eyes of humans.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#387

Post by whywhywhywhy »

londons_explore wrote: post #183
arnaudsm wrote: post #4

As usual, some Googler browsing HN will reactivate his account, everyone will forget and Google won't change a thing to his unbanning process.

People at Google really do want to fix this... But it's a minefield of: * Legal stuff (eg. some algorithm detected child porn in his account, is an employee legally allowed to look at it to confirm the algorithm was correct? no.) * Internal Politics (eg. one team has found this account DoSing their service, while the account is perfectly normal in all other ways, but due to Googles systems being so complex a single-s…

Doesn't seem an issue at all for almost every other company in the world.

Only seems to be an issue for companies like Google who ideologically don't provide any way to talk to a human and escalate. Amazon manages to have some of the best customer service in the world while operating on similar scales with far more things that can go wrong.

There is no excuse.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#388

Post by vidarh »

izacus wrote: post #137
rochak wrote: post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

A few months ago I've seen a Googler pissed on Twitter about how their spouses GMail account got suspended and he got completely stonewalled internally as well. It seems that even Googlers themselves cannot get any human contact for account support. (Sadly I can't find that Twitter thread anymore.) EDIT: Found it - https://twitter.com/miguelytob/status/1315749803041619981

> EDIT: Found it - https://twitter.com/miguelytob/status/1315749803041619981

From recent tweets, it seems he's now leaving Google, and is busy retweeting stuff about people who have been fired and/or are suing Google. Wonder if him leaving has anything to do with that incident and whether it was ever resolved.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#389

Post by detaro »

mmc4444 wrote: post #260
izacus wrote: post #137

Earlier quoted context omitted.

A few months ago I've seen a Googler pissed on Twitter about how their spouses GMail account got suspended and he got completely stonewalled internally as well. It seems that even Googlers themselves cannot get any human contact for account support. (Sadly I can't find that Twitter thread anymore.) EDIT: Found it - https://twitter.com/miguelytob/status/1315749803041619981

How do you manage to get totally locked out of your account though: if I have backup codes, a backup email address, the backup code for my 2FA app... surely I am protected from this, right? Assuming my account doesn't get hacked and turned into a spambot. I am sitting here thinking of what would happen if my Gmail account got blocked. The disruption it would cause to me is enormous.

Why would backup codes etc help you against an account suspension because some random algorithm decided your usage pattern is suspect?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#390

Post by criley2 »

oauea wrote: post #376
criley2 wrote: post #367

Earlier quoted context omitted.

Technically they do offer customer service if you pay them with their Google One product. I have phone numbers and human access very quickly, because I pay for it. Although obviously if they banned me, I wouldn't have access to my direct support line anymore.

> Although obviously if they banned me, I wouldn't have access to my direct support line anymore. Which they will do literally on a whim. Who are you going to call then?

I reject that they ban "literally on a whim". I get that people do get banned, but clearly they aren't in the business of banning people based even on the number of people in this very thread with Google accounts. You don't have to exaggerate to make a point.

(And now I'm being downvoted for pointing out the Google One support product. What a lovely community we've got here!)

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