Hey Google here is a feature: account reputation, anyone doing business with you, has that flag enabled and human reviewers will be supporting them
Terraria on Stadia cancelled after developer's Google account gets locked
51–60 of 1001 posts
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#52This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…
Maybe the solution is to not have single platforms that are this big.
Then move off. It's not the only solution.
There are alternatives to all these: Search, Email, Game streaming, Online doc editing, Etc
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#53Earlier quoted context omitted.
I'd easily pay for a personal gmail account which has all the privacy protections on and also 24/7 access to customer support via chat and phone. Sadly most of that is only provided for business accounts.
Is there a good reason to keep using gmail? I've only got good things to say about Fastmail - which is paid, reliable, faster than gmail and private. And they're reinvesting some of their revenue into making better standards for email. I haven't needed to contact support, but I think they have a manned tech support email address too.
And also they have programmable filters (Sieve) and auto-expiry settings for folders (delete mails in this folder after N days unless also in another folder).
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#54This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…
There's virtually no chance that the automated system that banned him knew the account belonged to someone with whom Stadia was doing business. Even if we assume there's a list of high profile people/accounts not to automatically disable, I can't see him being on it.
I think the point is that he has direct business with Google and yet _even he_ can't get his account unbanned.
If someone in that position is screwed, an average joe is most definitely screwed.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#55This makes me anxious about my long time Gmail address. Back then I got it just because it and Google was cool, and their services had a good reputation. It was a different Google back then. If they had launched it this year I would never have got one because chances are it would have been cancelled by 2025. Gmail is really the only valuable thing that actually ties my life to Google. And it's not that hard to replace, but just a bother to inform some people and update account details.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#56Earlier quoted context omitted.
When my outlook.com account was banned by Microsoft, i wrote a letter to ms in Germany. got a reply 4 weeks later without any solution. account was never unblocked. since then i am not trusting Microsoft and not purchasing any of their products.
What did they say in the letter?
Du bist verboten.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#57Earlier quoted context omitted.
Maybe the solution is to not have single platforms that are this big.
Then move off. It's not the only solution. There are alternatives to all these: Search, Email, Game streaming, Online doc editing, Etc
> Then move off.
It works for you (as in, single person). Not for your friends and family who will ask you one day what to do about the account they lost.
We (technical people) know this happens and have seen it happen - it is on us to push for better solution than convincing one person at a time. Unless one prefers nihilism and watching the world burn of course.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#58We keep hearing horror stories like this on HN and yet Google Cloud revenue jumps to $13.06 billion in 2020, up 47% year-over-year from $8.92 billion in 2019. Either HN bias towards google is making sure these posts hit front page frequently (frequent enough for me to notice at least) or certain tiers of customers are treated differently.
Google Cloud at least has a contact page with a contact form. https://cloud.google.com/contact It may not be the right human, but it will be a human you get in touch with.
You probably want support, not a salesperson: https://cloud.google.com/support/
Basic billing support (including account suspensions etc) is available to all GCP users for free via ticket, chat or phone.
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#59This makes me anxious about my long time Gmail address. Back then I got it just because it and Google was cool, and their services had a good reputation. It was a different Google back then. If they had launched it this year I would never have got one because chances are it would have been cancelled by 2025. Gmail is really the only valuable thing that actually ties my life to Google. And it's not that hard to replac…
I've been considering getting a new email address on a personal domain so it can be more portable and I can change providers.
Does anyone recommend any alternate providers with custom domains, or some OSS? Is it possible to host your own email server on a NAS or RPi something?
Re: Terraria on Stadia cancelled after developer's Google account gets locked
#60Earlier quoted context omitted.
No, this is a problem inherent to the business model Google/Facebook run. Stating a truism - to make a billion dollars, you either have to get $10 from 100M sales, $10k from 100k sales or $10M from 100 sales. Although each option leads to the same revenue, there are major implications as for the amount of support and attention you can spend on each customer. Google/Facebook/Twitter obviously run the "$10 from 100M sa…
These are literally some of the most profitable companies in the world. Are you honestly saying they would cease to be profitable if they hired a few hundred people to staff a customer service team?
I think they would require a customer service team at least an order of magnitude larger than that to properly deal with things.