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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#31

What would happen if you mailed Google a physical letter about this/faxed them something? YouTube has a mailing address and a fax number. https://www.youtube.com/t/contact_us That seems to be what they want...

When my outlook.com account was banned by Microsoft, i wrote a letter to ms in Germany.

got a reply 4 weeks later without any solution. account was never unblocked.

since then i am not trusting Microsoft and not purchasing any of their products.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#32
post #9

This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…

There's virtually no chance that the automated system that banned him knew the account belonged to someone with whom Stadia was doing business. Even if we assume there's a list of high profile people/accounts not to automatically disable, I can't see him being on it.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#33
post #3

We only hear the celebs that got their accounts suspended. Imagine how many others are stuck and have nowhere to talk to.

I'd easily pay for a personal gmail account which has all the privacy protections on and also 24/7 access to customer support via chat and phone. Sadly most of that is only provided for business accounts.

Is there a good reason to keep using gmail? I've only got good things to say about Fastmail - which is paid, reliable, faster than gmail and private. And they're reinvesting some of their revenue into making better standards for email.

I haven't needed to contact support, but I think they have a manned tech support email address too.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#34

I just don’t understand Google leadership, how can you allow stuff like this to happen and just ignore it? Your brand keeps getting more and more tainted, people make jokes out of your strategy and tendency to give up like a little child... I didn’t think I would ever say it, but I miss Eric Schmidt... Sundar has been an absolute disaster. Has Google even accomplished anything during his reign? And if they did, did t…

What Eric Schmidt would do to help with Google Account bans? Bans without any appeal process were a problem since foundation of Google and it's exactly how Schmidt built that company.

The only people who ever got their accounts recovered at all were celebrities or people who go HN / reddit frontpage.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#35
post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

No, this is a problem inherent to the business model Google/Facebook run. Stating a truism - to make a billion dollars, you either have to get $10 from 100M sales, $10k from 100k sales or $10M from 100 sales. Although each option leads to the same revenue, there are major implications as for the amount of support and attention you can spend on each customer. Google/Facebook/Twitter obviously run the "$10 from 100M sa…

Well, TBH, it's really "$10 from 100M sales + $0 from O(7 billion) sales."

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#36

I just don’t understand Google leadership, how can you allow stuff like this to happen and just ignore it? Your brand keeps getting more and more tainted, people make jokes out of your strategy and tendency to give up like a little child... I didn’t think I would ever say it, but I miss Eric Schmidt... Sundar has been an absolute disaster. Has Google even accomplished anything during his reign? And if they did, did t…

Most companies doesn't have leadership, they have administrators and bureaucrats who are paid a high salary to ensure the company doesn't change course.

Sometimes a great leader appears, but most of the time big companies are just slowly rotting away after the initial people created and grew it.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#37
post #20

Earlier quoted context omitted.

Hopefully, more devs will do what this dev is (said to be) doing. > Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward. Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happe…

Good on him. Takes courage and an established product to do this. Good example of standing up.

Unfortunately this opens the door to unscrupulous devs publishing their own knock-off versions - or even repackaging the official Terraria Windows game and passing it off as their own work (resource/asset swaps, etc).

My impression from reports I've read about all the major App Stores is that they won't put much effort into processing violation notifications or takedown requests when the publisher or developer filing the complaint doesn't have an account of their own on the store - even less when they're banned (like how Terraria's devs were) - so it could be weeks or even months and the publisher of the knock-off or pirated copy gets to keep all the money they've made provided they've transferred it out of their payment account, I think?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#38
Some context:

> However, they were hit with a Terms of Service violation via email. They assumed it was issued accidentally, but three days later, their entire Google account was disabled without any warning or recourse.

https://techraptor.net/gaming/news/terraria-studio-re-logic-...

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#39
post #9

This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…

Maybe the solution is to not have single platforms that are this big.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#40

What would happen if you mailed Google a physical letter about this/faxed them something? YouTube has a mailing address and a fax number. https://www.youtube.com/t/contact_us That seems to be what they want...

When my outlook.com account was banned by Microsoft, i wrote a letter to ms in Germany. got a reply 4 weeks later without any solution. account was never unblocked. since then i am not trusting Microsoft and not purchasing any of their products.

What did they say in the letter?
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