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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#21

Post by thow-01187 »

rochak wrote: post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

No, this is a problem inherent to the business model Google/Facebook run.

Stating a truism - to make a billion dollars, you either have to get $10 from 100M sales, $10k from 100k sales or $10M from 100 sales. Although each option leads to the same revenue, there are major implications as for the amount of support and attention you can spend on each customer.

Google/Facebook/Twitter obviously run the "$10 from 100M sales" model - meaning the only way they can provide profitable support or moderation is via inanimate algorithms, and deal with the PR fallout when they go wrong.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#22

Post by muratsu »

MattGaiser wrote: post #14
muratsu wrote: post #10

We keep hearing horror stories like this on HN and yet Google Cloud revenue jumps to $13.06 billion in 2020, up 47% year-over-year from $8.92 billion in 2019. Either HN bias towards google is making sure these posts hit front page frequently (frequent enough for me to notice at least) or certain tiers of customers are treated differently.

Google Cloud at least has a contact page with a contact form. https://cloud.google.com/contact It may not be the right human, but it will be a human you get in touch with.

On revenue reports, the term Google Cloud includes Google Cloud Platform (GCP) and Google Workspace (formerly G Suite). Sorry for the confusion.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#24

Post by MattGaiser »

muratsu wrote: post #22
MattGaiser wrote: post #14

Earlier quoted context omitted.

Google Cloud at least has a contact page with a contact form. https://cloud.google.com/contact It may not be the right human, but it will be a human you get in touch with.

On revenue reports, the term Google Cloud includes Google Cloud Platform (GCP) and Google Workspace (formerly G Suite). Sorry for the confusion.

Try the form anyway :)

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#25

Post by apexalpha »

p410n3 wrote: post #9

This happens again and again. I have had that happen to my twitter account. I see this regulary on HN. My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high. So I get why t…

My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people

Most likely yes. And the annoying thing is that they don't take into account different languages. The AI can recognize words, but not meaning.

A while ago some Dutch person tweeted: "Die Bernie Sanders toch." Die = that, in Dutch. But the AI obviously recognized the word (to) 'die' in English along with Bernie Sanders and just instantly drops the ban hammer. And it takes days,if not weeks to get an actual human to look at your case.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#27

Post by comp_throw7 »

nobodyshere wrote: post #8
aritmo wrote: post #3

We only hear the celebs that got their accounts suspended. Imagine how many others are stuck and have nowhere to talk to.

I'd easily pay for a personal gmail account which has all the privacy protections on and also 24/7 access to customer support via chat and phone. Sadly most of that is only provided for business accounts.

The customer LTV required to justify providing live support for a wide-market B2C product is non-trivial.

But if you actually care that much, why not just pay for Google Workspace? The cheapest tier is $6 a month and gets you access to more or less what you want. (n.b.: I'm not making any representations about the quality of the support that you'd receive, only that it's available. I don't work at Google.)

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#28

Post by moritonal »

rochak wrote: post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

You don't have to move everything, just bits (like how you diversify stocks or singe points of failure). Try move away from Chrome, or swap Drive for Dropbox.

Moving an email is admitably much harder, but after five years I've managed to do all the major ones.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#29

Post by Hamuko »

arnaudsm wrote: post #4

As usual, some Googler browsing HN will reactivate his account, everyone will forget and Google won't change a thing to his unbanning process.

Or the @GoogleStadia Twitter account will forward this to someone who knows about it. The Stadia Twitter account is uncharacteristically active on customer support for a Google product.
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