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Terraria on Stadia cancelled after developer's Google account gets locked

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Re: Terraria on Stadia cancelled after developer's Google account gets locked

#11

Post by pedrogpimenta »

arnaudsm wrote: post #4

As usual, some Googler browsing HN will reactivate his account, everyone will forget and Google won't change a thing to his unbanning process.

Hopefully, more devs will do what this dev is (said to be) doing.

> Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward.

Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happen.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#12

Post by p410n3 »

nobodyshere wrote: post #8
aritmo wrote: post #3

We only hear the celebs that got their accounts suspended. Imagine how many others are stuck and have nowhere to talk to.

I'd easily pay for a personal gmail account which has all the privacy protections on and also 24/7 access to customer support via chat and phone. Sadly most of that is only provided for business accounts.

Google one gives you support it says. I had an issue with gpay once and the support chat was available and seemingly working.

But when your account is suspended that doesn't really help you eh

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#13

Post by curiousgal »

nobodyshere wrote: post #8
aritmo wrote: post #3

We only hear the celebs that got their accounts suspended. Imagine how many others are stuck and have nowhere to talk to.

I'd easily pay for a personal gmail account which has all the privacy protections on and also 24/7 access to customer support via chat and phone. Sadly most of that is only provided for business accounts.

I pay $6/month for a single user workspace to get that peace of mind. I don't understand why someone would entrust their digital live to a free service.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#14

Post by MattGaiser »

muratsu wrote: post #10

We keep hearing horror stories like this on HN and yet Google Cloud revenue jumps to $13.06 billion in 2020, up 47% year-over-year from $8.92 billion in 2019. Either HN bias towards google is making sure these posts hit front page frequently (frequent enough for me to notice at least) or certain tiers of customers are treated differently.

Google Cloud at least has a contact page with a contact form.

https://cloud.google.com/contact

It may not be the right human, but it will be a human you get in touch with.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#15

Post by marcus_holmes »

rochak wrote: post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

At least stop signing up for new things so you don't make the problem worse.

It is a risk. I had a problem with my Google account, and while I was able to find a human to email about it, they were completely unable to help. It was literally "you have to do the thing, even though it makes no sense, because that's what our algorithm requires" (in my case it was repurchase an old domain in order to prove that I owned it, so they could cancel the account associated with that domain. Literally makes no sense, but it was the only way their process could work). That was my "ruh-oh" moment when I realised their products are basically unsupported and therefore shouldn't be used in production.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#16

Post by miyuru »

rochak wrote: post #2

Is there really no way for a user to get in touch with a human agent? I read that Google automates the flagging and disabling of accounts but given how many people have their livelihood linked to these accounts, Google must have done something. It makes me scared how deep I have dived into the Google ecosystem. Time and time again I think about transitioning to someplace else but don’t know how to. It seems too daunt…

Disabling google accounts is whats stopping me from using GCP fully. what if the credit card got declined on GCP and the google bots decide to ban me from the whole eco system.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#17

Post by euph0ria »

The company I work for has banned the use of Google Cloud due to how they treat their Play Store developers, in particular that there never seems to be any human being that you can talk to and find out what you need to do to fix the situation. We do not want the same to occur to our servers or if there is an overflow from Play Store ban to GCP etc.

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#19

Post by newbie578 »

I just don’t understand Google leadership, how can you allow stuff like this to happen and just ignore it? Your brand keeps getting more and more tainted, people make jokes out of your strategy and tendency to give up like a little child...

I didn’t think I would ever say it, but I miss Eric Schmidt... Sundar has been an absolute disaster. Has Google even accomplished anything during his reign? And if they did, did they accomplish because of him OR despite him being there?

Re: Terraria on Stadia cancelled after developer's Google account gets locked

#20

Post by 3327 »

pedrogpimenta wrote: post #11
arnaudsm wrote: post #4

As usual, some Googler browsing HN will reactivate his account, everyone will forget and Google won't change a thing to his unbanning process.

Hopefully, more devs will do what this dev is (said to be) doing. > Consider it burned. #Terraria for @GoogleStadia is canceled. My company will no longer support any of your platforms moving forward. Of course, it's very difficult for small devs to do this. It takes an already solid business to be able to stand up like this. As always, I think this is the only way for Google to change, but I don't think it can happe…

Good on him. Takes courage and an established product to do this.

Good example of standing up.

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