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Gitlab is moving to a three-tier product subscription model

about.gitlab.com

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Re: Gitlab is moving to a three-tier product subscription model

#261

Post by carlosf »

ilmiont wrote: post #253

Almost all the comments in this thread can be summarised as: GitLab: your product is great; your pricing is madness. This removal of Starter doesn’t seem to have helped anyone except GitLab. You really need to look at how you’re pricing your service and seriously consider much stronger user role management. GitLab pricing is unworkable for many smaller teams, so we stay on Free and give you nothing at all. The pricin…

I have exactly the same issue.

BTW that seems to be a recurrent issue with Salas products, I often like something but can't transition to giving paid plans due terrible pricing models.

Re: Gitlab is moving to a three-tier product subscription model

#262

Post by suicas »

sjburt wrote: post #201
Twixes wrote: post #184

Earlier quoted context omitted.

I love GH Actions so much, though would love dive into GitLab's CI/CD too if anyone has good resources on that.

Gitlab's CI/CD a minefield of bad design decisions piled upon each other. Not worth it unless you're stuck with it.

I'd be interesting in hearing more about some of these.

We're currently using GitLab's CI/CD for ~50 or so private repositories, covering ~7 different languages without any issues. That includes testing, Docker builds and documentation generation for most projects.

We only use private runners though, I don't know if any issues are related to their own runners.

Re: Gitlab is moving to a three-tier product subscription model

#263

Post by factorialboy »

time0ut wrote: post #139

I love GitLab. It has really won me over versus GitHub over the past couple of years. I've found it to be much more suited to enterprise use. That said, they really need to work on the pricing model. We have 1,000 potential users. But only 300 of them would really use all of the features. It is a tough sell to pay equally for all of them. I'd really love to use some of the features of ultimate, but the pricing model…

If you have 1000 users, your sales rep should be giving you discounts based on your usage scenario. What did they say?

Re: Gitlab is moving to a three-tier product subscription model

#264

Post by bentolor »

ilmiont wrote: post #253

Almost all the comments in this thread can be summarised as: GitLab: your product is great; your pricing is madness. This removal of Starter doesn’t seem to have helped anyone except GitLab. You really need to look at how you’re pricing your service and seriously consider much stronger user role management. GitLab pricing is unworkable for many smaller teams, so we stay on Free and give you nothing at all. The pricin…

Speaks so out of my heart: We really love Gitlab. But as small, pure development company the pricing of the commercial offerings is (and was) unfeasible for us.

We'd LOVE to have a cheap/free basic Git-Service for all our 100 developer & project participant and have on-demand additional, advanced features like full DevOps for the developers in smaller teams/projects (5~10).

Convincing management to pay $1200/yr – or even $230/yr for just everybody won't work.

Re: Gitlab is moving to a three-tier product subscription model

#266

Post by TavsiE9s »

leipert wrote: post #256
TavsiE9s wrote: post #172

Earlier quoted context omitted.

But not in the CE?

Not working on the feature, but it seems to be available in CE. We disable it for GitLab.com because the feature has some potential to be abused: - CE: https://gitlab.com/gitlab-org/gitlab/-/blob/d0b75f214f67345c... - EE: https://gitlab.com/gitlab-org/gitlab/-/blob/d0b75f214f67345c... (I think Project Access Tokens create bot users under the hood that are associated with the token. So if one were to create hundreds o…

Thanks!

Re: Gitlab is moving to a three-tier product subscription model

#267

Post by keitsi »

tyingq wrote: post #143
dak1 wrote: post #62

We recently spent a couple weeks going over pricing with a GitLab regional Account Leader. We already use GitLab for all our source repos, CI/CD pipelines, and had been using it for issue management as well — all fully self-hosted. The hope was to drop Jira, which was also being used for project planning, and fully adopt GitLab, but the costs were simply unjustifiable. Basically GitLab ended up being a full order of…

Variation of the same here. We did try to show, for example, that we could roll off some contractors if we shut down all of the various jenkins instances. But that wasn't enough to justify the "ultimate" tier, we went with "premium". And the business case still had to include fluff to make it sound at all like a good idea. Note that it IS a good idea in this case, but for reasons that are hard to show as dollars. It…

"One thing they could do is reduce the cost for non-developer seats. Lots of people need access to the issues, or builds/deploys, etc, without needing to commit code."

Exactly! Lower tier users would solve many of the issues.

Re: Gitlab is moving to a three-tier product subscription model

#268

Post by afandian »

john_cogs wrote: post #123
godtoldmetodoit wrote: post #81

Well, this ruined my teams Tuesday. We are on the Bronze plan with over 300 users company wide. My department of 40 does the vast majority (90% plus of all commits/MRs) of the coding in the company, but we enrolled everyone within operations as well so that they could contribute on occasion. The rest of those users are never going to be worth spending $19 a month on, but it really sucks having to put up barriers from…

GitLab team member here. We are currently researching the non-developer use case. You can follow along here: https://gitlab.com/gitlab-org/gitlab/-/issues/213185

I'm glad you're considering this.

We're an organisation that builds and runs products (mostly in the open but with occasional confidential issues). We are a silver member with about a dozen developers but 3x as non-developers who need to participate on issues.

Although most issues are open, there are occasionally confidential issues that staff need to be able to view and comment on. The entire annual seat license is required for every member, to work on only a handful of tickets. It's very poor value for money.

For the devs the license is reasonable value for money (we use CI, git, docker repos etc).

But for the majority of staff, and therefore the whole org, value for money is very bad. The GitLab pricing model gives us no option.

It's made it a more difficult sell in the organisation. Boasting about dev features leaves a bad taste in the mouth when only the minority of seat licenses actually need to use them.

Re: Gitlab is moving to a three-tier product subscription model

#269

Post by prepend »

slivanes wrote: post #200
ShakataGaNai wrote: post #150

Earlier quoted context omitted.

Yea. Love gitlab but the pricing does add up quickly. Even if with all the features, it's really hard to get value out of Gold/Ultimate. When I add up all the major SaaS apps an average user has: SSO, Email, Chat, Storage, Zoom, Support. Combined, GitLab Ultimate costs 2-3x that. And I promise you that as much as we all hate a messy inbox, email is more broadly useful than GitLab. The other problem with ultimate is t…

Can you create an account e.g: gitlab@mycompany.com and get all your Gitlab users to use/share that account? I understand that this type of usage would only be suitable for small teams.

This is confusing to users. Seeing who made changes and who opened issues is really important. Having all users share an account would be confusing to see the same person asking and answering questions.

Also, making a thousand users learn a new userid and password is a support nightmare.

Re: Gitlab is moving to a three-tier product subscription model

#270

Post by john_cogs »

addicted wrote: post #229
gnfargbl wrote: post #111

Earlier quoted context omitted.

Does it matter? GitHub are the inevitable winners of any race to the bottom. GitLab would be better off trying to retain actual paying customers like me, instead of encouraging me to read https://docs.github.com/en/actions/learn-github-actions/migr... .

I’m not sure how pulling the rug out from under paying customers is helping retain paying customers. And a race to bottom is creating an open source product “GitLab”, funding it with donations, creating a separate company “GitLab.com” which makes money by supporting GitLab, and at some point creating an entirely new product that isn’t open source but making that GitLab while letting the original open source version b…

I'd encourage you to take a fresh look at the Free tier. 89% of the features in Bronze/Starter are available in the Free tier - including the more than 450 new features that were added to Free in the last year.

This blog post highlights some of those features that were added to Free last year including Service Desk, Feature Flags, Code Quality, and more: https://about.gitlab.com/blog/2020/03/30/new-features-to-cor...

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