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Fastmail was down

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Re: Fastmail was down

#91

Earlier quoted context omitted.

You can set up a wildcard/catchall alias instead of having to manually create an actual alias for each service. Someone can send email to anything@yourdomain.com and it will go to your inbox. You can also send with a wildcard - the big desktop email clients, as well as the FastMail web interface, as well as FairEmail on Android all let you type something for the part before the @, so you can send from anything@yourdo…

You can even do more than that. I have different categories per services: paid services go to @paid.mydomain.tld, social logins go to @social.mydomain.tld etc. So that means something like paypal@paid.mydomain.tld or twitter@social.mydomain.tld. Edit: using Route53 for DNS subdomain wildcard.

> paid services go to @paid.mydomain.tld, social logins go to @social.mydomain.tld etc

Any specific reason to do this over the usual way (paypal@mydomain.tld, twitter@mydomain.tld)? How are you benefitting from the extra hierarchy?

Re: Fastmail was down

#92

Earlier quoted context omitted.

The $3 plan doesn't include hosting your own domain, you'll want to go with the $5 plan so you can get you@yourdomain.com up and running. (edit: grammar)

Doesn’t that come off really pretentious when you give out your email? I don’t think I really want that feature.

It could if you let it! So don't let it. :) I spent a lot of time finding my domain and eventually found one that makes people chuckle when they read it, it's lightly funny and innocuous. I work in the tech industry, many (many) people have their own domains - it's not as uncommon as you'd think depending on which circles of friends. It's very common to see a domain based on their last (family) name and several family members share it, I see that a lot and have seen it for 2 decades.

Re: Fastmail was down

#93

Earlier quoted context omitted.

Been a customer for over a decade. Can count the number of outages I've actually noticed on one hand, and they've all been very minor. I'm surprised that anyone who thought Fastmail was a good choice would even consider Google as an alternative.

I chose Fastmail for business, as an upgrade over self-hosting, because it seemed to be a solid provider, not because "Google, ew!" Turns out, Google's the more solid provider (three years as an FM customer before reaching that conclusion).

In it's entire history, I'm not sure Fastmail has ever had an issue the scale or level of complete failure of https://techcrunch.com/2020/12/15/gmail-is-a-little-broken-r...

Re: Fastmail was down

#94

Fastmail is an excellent company with an amazing product. The web UI really is insanely fast. And with keyboard shortcuts you can be super productive. They’re also pushing new standards (JMAP) and seem committed to privacy and best practice etc. Really one of my favourite tech companies. Not an employee just a happy customer!

Agreed. Also, I emailed them to clarify their privacy policy and a real human wrote me back to reassure me about the few clauses I was unclear on. We live in an age human support is not that common so this felt great

Re: Fastmail was down

#95

Love fastmail. 500 aliases means a unique email login for every single online account. Hope they fix this soon.

You can set up a wildcard/catchall alias instead of having to manually create an actual alias for each service. Someone can send email to anything@yourdomain.com and it will go to your inbox. You can also send with a wildcard - the big desktop email clients, as well as the FastMail web interface, as well as FairEmail on Android all let you type something for the part before the @, so you can send from anything@yourdo…

On top of this, I purchased a `.email` domain. Something about `anything@yourdomain.email` feels clean.

Re: Fastmail was down

#96

Earlier quoted context omitted.

You can set up a wildcard/catchall alias instead of having to manually create an actual alias for each service. Someone can send email to anything@yourdomain.com and it will go to your inbox. You can also send with a wildcard - the big desktop email clients, as well as the FastMail web interface, as well as FairEmail on Android all let you type something for the part before the @, so you can send from anything@yourdo…

On top of this, I purchased a `.email` domain. Something about `anything@yourdomain.email` feels clean.

That does seem clean, but I would worry about normal people being confused by it. Having (business's name)@myname.com already gets a lot of questions / confirmations / confused responses.

Re: Fastmail was down

#97

Earlier quoted context omitted.

> Yes the Australia thing is unfortunate for them but I imagine this may change over time with a new administration. What do you mean by "new administration"? Do you mean if Australia has a change of government? (The term "administration" is used in presidential systems like the US, not parliamentary systems like Australia.) Both major parties in Australia are big fans of surveillance so I don't think a change of gov…

Indeed, people have drama'd a lot about Australia's surveillance laws, but they have little applicability to Fastmail. Additionally, if you are worried about government surveillance, your safest bet is just to be storing your data under someone else's government. If you live in the US, it's very easy for the US to get your data, and more irritating for the US to ask Australia for your data.

Australia is part of the 5 eyes alliance which automatically shares data between the US/Canada/UK/New Zealand which means it is a safe bet that the US can get this data as easily as it would be on it's own soil.

As an American storing data in Australia creates another problem. The US can't spy in the US on it's own citizens but another country can at the request of the US government and will report everything back to the US.

I would pick Russia or China first...

Or just use protonmail which is designed to offer some protection.

Re: Fastmail was down

#98

Earlier quoted context omitted.

Yeah, the technical team is quite a few more than that! We're roughly 1/3 support, 1/2 technical (split between ops, backend and frontend) and 1/6 for the rest - which makes us very light on marketing and sales compared to most companies!

Oh wow thanks for replying. How many people in the company in total, if you’re able to say? Thanks again for a fantastic product and service! I really think you should blog a bit more about the company and culture, that would probably be all the marketing you’d need :-)

Currently just under 50 total.

Re: Fastmail was down

#99

Earlier quoted context omitted.

What did their support say when you wrote them and asked for a post-mortem details?

I haven't gone as far as emailing support, but my single tweet asking if there would be a postmortem after a previous incident did not receive a reply. My other tweets to them, such as inquiring about a recent increase in spam, received replies. I've admittedly put in very little effort to obtain postmortems from Fastmail. But I also posit that I shouldn't have to. Postmortems should be made readily accessible, just…

I don't use Twitter and I don't read their blog, so if I wanted to see their post-mortems, I would have just asked their paid support no matter whether they've made one readily accessible or not.

It seems like your primary goal is to call them out, rather than to get an explanation, and so I don't really have any advice to offer in that regard.

Re: Fastmail was down

#100

Earlier quoted context omitted.

The $3 plan doesn't include hosting your own domain, you'll want to go with the $5 plan so you can get you@yourdomain.com up and running. (edit: grammar)

Doesn’t that come off really pretentious when you give out your email? I don’t think I really want that feature.

not if you buy the right name.

pasc@notpretenious.com

or

pasc@ihelpoldpeoplecrossthestreet.com

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