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Fastmail was down

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Re: Fastmail was down

#61
I love how Fastmail challenges the status quo (for the better) down to the smallest of details like them NOT using http://statuspage.io for there status page but instead use an opensource offering called 'towncrier'.

This company is a breath of fresh air.

Re: Fastmail was down

#62

Earlier quoted context omitted.

I’m pretty sure that can’t be all of them. The founder (or maybe CTO, can’t remember) often pops up on Hacker News. It would be good if they would blog about more about the company itself actually. I don’t remember them publishing much about that.

Yeah, the technical team is quite a few more than that! We're roughly 1/3 support, 1/2 technical (split between ops, backend and frontend) and 1/6 for the rest - which makes us very light on marketing and sales compared to most companies!

Oh wow thanks for replying. How many people in the company in total, if you’re able to say?

Thanks again for a fantastic product and service! I really think you should blog a bit more about the company and culture, that would probably be all the marketing you’d need :-)

Re: Fastmail was down

#63

I'm a happy Fastmail customer, but the number of outages recently has been a little concerning. There has been at least one outage per month for the past several months. And what's worse is that I've never seen a postmortem published. It's hard to maintain confidence in a service that isn't being transparent about why they keep having outages, or what they're doing to prevent future outages.

What did their support say when you wrote them and asked for a post-mortem details?

Re: Fastmail was down

#64

Fastmail is an excellent company with an amazing product. The web UI really is insanely fast. And with keyboard shortcuts you can be super productive. They’re also pushing new standards (JMAP) and seem committed to privacy and best practice etc. Really one of my favourite tech companies. Not an employee just a happy customer!

I wish I had bought my own domain when I signed up for Fastmail so I could switch more easily. Their web UI usually takes 3+ seconds to load for me on a gigabit connection which is about the same as Gmail, search also takes 2+ seconds which is definitely worse than Gmail. And they haven't upped their storage limit in 6+ years during which the cost of hard drives has fallen 50% or more. edit: Bulk moving or deleting i…

I honestly don’t load it that often - it just sits there in a open tab all day. Viewing, moving, composing messages (esp with keyboard shortcuts) is literally instant for me. I have never noticed it being anything other than fast. Same for their iOS app (which I think is largely a web view).

How many things are you moving for it to take that long?!

I accidentally marked everything in a folder as unread recently and that did take a while, but I did get a very helpful progress bar while it chugged away.

Re: Fastmail was down

#65

Fastmail is an excellent company with an amazing product. The web UI really is insanely fast. And with keyboard shortcuts you can be super productive. They’re also pushing new standards (JMAP) and seem committed to privacy and best practice etc. Really one of my favourite tech companies. Not an employee just a happy customer!

I love Fastmail. Well worth the money.

Re: Fastmail was down

#66

Fastmail is an excellent company with an amazing product. The web UI really is insanely fast. And with keyboard shortcuts you can be super productive. They’re also pushing new standards (JMAP) and seem committed to privacy and best practice etc. Really one of my favourite tech companies. Not an employee just a happy customer!

I confirm, excellent email provider. I won’t comment on privacy since they are based in Australia which doesn’t have freedom of speech and has blanket surveillance laws. But at least it’s not Gmail, so it is safer to conduct business where Google could be competitor.

Their servers seems to be hosted in the USA though. That means they should be subject to US laws?

Re: Fastmail was down

#67
post #52

Earlier quoted context omitted.

"With webmail I don't have that choice." Through a web browser is not the only way Fastmail offers to use its services. It also supports IMAP, so you could use any IMAP-supporting mail client (which is probably all of them). Also, while you're waiting for them to fix this Safari bug you could try using a different browser.

I could just go back to using IMAP (which I did for 20+ years), but for me the whole point of switching to Fastmail was to have a good webmail that's not tied to Google. I'm sure they'll fix the Safari bug eventually, I'm not worried about that. It's just an illuminating example of how difficult it is to create high-performance web apps that actually work in more than one browser.

Could it be a Safari issue, though? I'm using Fastmail with Firefox and it's quite snappy. No CPU issues.

Re: Fastmail was down

#68

Love fastmail. 500 aliases means a unique email login for every single online account. Hope they fix this soon.

You can set up a wildcard/catchall alias instead of having to manually create an actual alias for each service. Someone can send email to anything@yourdomain.com and it will go to your inbox. You can also send with a wildcard - the big desktop email clients, as well as the FastMail web interface, as well as FairEmail on Android all let you type something for the part before the @, so you can send from anything@yourdo…

Even better if you use their Web interface, you'll reply with the same email alias that received the email.

Re: Fastmail was down

#69

Love fastmail. 500 aliases means a unique email login for every single online account. Hope they fix this soon.

You can set up a wildcard/catchall alias instead of having to manually create an actual alias for each service. Someone can send email to anything@yourdomain.com and it will go to your inbox. You can also send with a wildcard - the big desktop email clients, as well as the FastMail web interface, as well as FairEmail on Android all let you type something for the part before the @, so you can send from anything@yourdo…

You can even do more than that.

I have different categories per services: paid services go to @paid.mydomain.tld, social logins go to @social.mydomain.tld etc. So that means something like paypal@paid.mydomain.tld or twitter@social.mydomain.tld.

Edit: using Route53 for DNS subdomain wildcard.

Re: Fastmail was down

#70
Will take this opportunity to mention Migadu[0]. Their pricing is simply based on email volume, at all pricing levels you get a ton of features. The web interface is really good if you like that sort of thing, the support is responsive and helpful. They're also based out of Switzerland as well in case that's significant to you. Highly recommended.

0. https://www.migadu.com/

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