We talk often on this forum of how innaccessible giants like Google and Amazon are for the little guy. I thus found this point particularly interesting: >"Attempts to contact the vendor through regular support channels were unsuccessful so we ended up searching LinkedIn and managed to find an engineer working on the core antivirus detection. They immediately understood the seriousness of the problem and took prompt a…
Obviously there is more to it then what I am going to say, and who knows with remote workers where people are. But Apple and Mozilla headquarters are 5 miles apart (roughly). Couldn't you just walk/drive/scoot/fly/what ever over and talk to someone?
If you knew someone and had scheduled time with them, then yeah I'm sure you could hoverboard your way over.