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Every day at the same time, my internet dies for 1 minute. How do I investigate?

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Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#111
post #19

Earlier quoted context omitted.

So then the trick is to forgo internet by disconnecting power from a few minutes before that time to the middle of the night and get power back? I do feel for the ISP's with this setup because the right thing to do would be to write in the installation manual: "Only install in the deep of night".

Well they could 1) renew the IP before it expires or 2) reboot the modem remotely at 3:30am for example.

Or assign a lease that expires at 0330 instead of a lease that expires in 24 hours.

But I’ve not experienced similar in 20 years of dynamic ips.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#112
The sun was hitting my cable line at the same time every day causing my internet to go out, my router to reboot and the line power to be automatically increased. I finally called out a tech who fixed some old splitters and now the strength isn’t just barely marginal enough that the sun would cause a drop.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#113
post #93

Earlier quoted context omitted.

Seems Reasonable, but I though most ISP dont want Home users to be using Static IPs. And apology for asking an off topic question. I guess that is what the downvotes are coming from.

There's a limited number of IPs so most homes CANT use static... we already don't have enough IPs for the mountains of devices. But the other part is money... why give something away for free when you can make it a "feature" to pay for? Tons of other reasons in various articles... https://www.online-tech-tips.com/computer-tips/ott-explains-... https://superuser.com/questions/590391/why-do-isps-change-yo...

I work at an ISP and setup both static and dhcp services. Statics take far more work and management than dhcp, ignoring the scarcity problem. We make you pay more because you are requesting something that requires both documentation and management on a home connection.

Id be glad to give them away for free but it is all downside for us and over 99% of residential customers dont want one to start with.

I think we have 3 residential customers out of 1500 that have statics.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#114
post #90

Earlier quoted context omitted.

Hmmm my Spectrum Gig in OR doesn’t go out at 3:40p but it does pretty much every day at 1pm. I was similarly excited to see this post...

My spectrum cuts out pretty reliably at 12:30am every night. Lets me know its time for bed.

Now that, I could get behind: “Attention Spectrum user, cease doomscrolling at once and get some sleep”

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#116
post #97

Earlier quoted context omitted.

What piece of evidence or logs finally convinced Comcast that the issue was on their side?

Honestly my memory is not that good! I remember a few tech visits as they replaced modems, etc, and I eventually got to some “3rd level support person” that said something akin to “oh, that issue again”.

Did you try saying shibboleet?

https://xkcd.com/806/

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#117
Hack at the problem until its reduced to its purest form.

> My devices remain connected to the network, but all traffic dies.

Can the devices send packets within the network, but not the internet? Use ping to double check. if no, do you have any wired devices to confirm rather or not its wireless interference vs the router doing some sort of maintenance task.

Does this impact all protocols? tcp/udp/imcp. I've seen random network hiccups only impact tcp before.

ping tests imcp, dns (nslookup on windows/host on linux) tests udp (and can also test tcp) http tests udp and tcp, depending on browser and service. curl can let you confirm the test is going over tcp.

MTR is likely your final solution for investigating this. It is like a traceroute that rapid fires out to get second by second details about all the hops in a network path. The types of errors you get can also tell you why.

If it ends up being tcp only and internet based, things get harder, some mtr clients support using tcp instead of imcp to find hops where tcp breaks, but your isp routers might also refused to reply to such packets directly.

Finally, watching the lights on the router and modem (if seperate) can be illuminating. First, get a feel for normal light operation, normal activity blink speed, etc, then starting a few minutes before the event normally happens, just observe the lights for changes until the event ends while also using your phone to know when the event has started and ended.

On that note, look up how to access web consoles on the router (and modem if seperate). They may have event logs that tell you if anything is happening, like ip renewals, or if they are getting commands from the isp to do things.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#118
post #97

Earlier quoted context omitted.

Honestly my memory is not that good! I remember a few tech visits as they replaced modems, etc, and I eventually got to some “3rd level support person” that said something akin to “oh, that issue again”.

Did you try saying shibboleet? https://xkcd.com/806/

c.f. Judges 12:5-6 (https://www.bible.com/bible/114/JDG.12.5-6.NKJV):

> The Gileadites seized the fords of the Jordan before the Ephraimites arrived. And when any Ephraimite who escaped said, “Let me cross over,” the men of Gilead would say to him, “Are you an Ephraimite?” If he said, “No,” then they would say to him, “Then say, ‘Shibboleth’!” And he would say, “Sibboleth,” for he could not pronounce it right. Then they would take him and kill him at the fords of the Jordan. There fell at that time forty-two thousand Ephraimites.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#119
What type of connection are you on? Is it DSL or fibre. If it's copper then my guess is that there is a device (like a heating pump) that's on a timer with a big switch thats creating a pulse of radio noise that's then echoing up and down the copper and pushing the session out of bounds. At that point the far router (in the dsl box on the road) will try and resync the connection.

Re: Every day at the same time, my internet dies for 1 minute. How do I investigate?

#120
post #59

Earlier quoted context omitted.

Actually it seems that it is not renegotiating everyday: it is expiring and re-requesting. The way DHCP 'should' work is that when a client is part-way through the lease it should try to renew the IP it already has: * https://en.wikipedia.org/wiki/Dynamic_Host_Configuration_Pro... * https://tools.ietf.org/html/rfc2131#section-4.4.5 This allows the client to (hopefully) keep extending the IP it has so that a re-IP doe…

I had this exact issue in 2008 in SF on Comcast Business. The lease would be dropped and renegotiated every few hours, we could notice it because our SSH tunnels would get torn down. What was annoying was that the business plan had a static IP associated with it, presumably managed by their DHCP setup. It took weeks to convince Comcast the issue wasn’t in our building, and moments for them to fix once they “got it”.

I could be wrong but this sounds more like NAT port issue given the frequency and static lease agreement on IP.
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