Earlier quoted context omitted.
I saw someone post a synopsis on Reddit (forgot the sub) of the actual recorded phone call and these were the points mentioned: - QA was limited and done in-house, thus remotely by people working on the game - Overestimated their ability to fix the problems before launch - Reviewers didn't have access to last-gen console versions because they were still working on the last-gen versions through the certification proce…
Question remains, why did Microsoft and Sony certify them?
Though looking at especially the Xbox One S footage, it is hard to believe anyone could be trusted to make it playable in a few weeks.