We build scientific software ( http://taxonworks.org/ ) where interfaces are notoriously bad. I feel the scientific community would benefit so much from a (sponsored?) program that paired game developers (or UI/UX specialists, or game psychologists) with teams building scientific software. For example we help describe species- while not quite the same thing, gamers do that everywhere, skinning, equiping, stat-min-max…
As long as you exclude UI/UX from "getting things done" it's going to be notoriously bad. Academia, government, enterprise all the same. There's no accountability to actual users and doing UX properly would turn the whole project on it's head so guess why no one cares...
I don't think we're saying they don't care.
It's a balance, right? I've been around long enought to see the UI/UX world emerge and become more defined, but some of that world is common sense that comes with experience. In my experience some UI/UX is hot-air, and in fact gets in the way of getting things done, but other bits/and insights are super useful. What I'm suggesting is to tease out specifics with reference to systems that others are familiar with- games.