I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.
Slack's main differentiator up until now was that it wasn't tied up in a tech giant. That meant it had great compatibility with everything, and that it was, as a product, the primary focus of its company (and not just an accessory). I think it could have survived on that alone, but this acquisition throws that entire story in the garbage. Now it'll just be "Teams but worse".
Salesforce Signs Definitive Agreement to Acquire Slack
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Re: Salesforce Signs Definitive Agreement to Acquire Slack
#372To quote: "Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world"
I work day to day in Slack. It's better than email and the need for workflow and knowledge integrations is clear. Asana needs to get a chat layer going ASAP.
The knowledge workflow integration sector is the next big thing.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#373Re: Salesforce Signs Definitive Agreement to Acquire Slack
#374Whatever happened to matrix.org/vector/riot.im/element.io? (side note: most confusing branding ever :-/). Element seemed to be picking up some momentum a few months back. There was recent news that they acquired gitter too [1]. These days I only hear about slack exodus and discord this and discord that, though. If I get it right, from all the group messengers that appeared around 6 years ago, the only one with an ope…
Enterprises don't want federation. They want an easily searchable information repository much more than they want strong E2EE. They also don't see open source as an advantage. Matrix was focused on things that deter enterprise customers while Slack built a machine for locking them in.
100% of companies require a way of communicating with other companies/people, and federated email and phone calls are extremely common ways (granted that non-federated means are becoming more popular, and I can believe there are a few companies whose only communication with the outside world is via non-federated means).
Companies have lists requirements for their tools and "not federated" isn't one of them, it's just that so far non-federated tools already fullfil the other requirements. Once Element is mature enough (and I'm sorry, but looking at the incoming issues on https://github.com/vector-im/element-web/issues?q=sort%3Aupd..., it doesn't look like it yet), then hopefully more companies will start considering it.
Also, some companies (at least some people in the one I work for, so I'm extrapolating) want to be able to text chat with other companies/people, and they currently do this with Teams (which requires both parties to have a Teams account). Slack allows this too if I understand. Federated chat would also give them this, so it is something they need, even if they don't realise that.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#375For me the fascinating headline here is the 86% gross margins. FY2020 gross revenue at Slack was $630.4m, GAAP gross profit $533.2m [1]. SaaS apps are comically, stupidly profitable at scale. That's educational. [1] https://slack.com/blog/news/slack-announces-fourth-quarter-a...
Except they had net income of -$570M (that's a minus sign in front) because their operational losses are staggeringly high.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#376Earlier quoted context omitted.
The mobile Google Chat still doesn't let you switch accounts, like Hangouts supports. Perplexing, given how much people in the Google-sphere context switch.
Chat is now built into the gmail app which is much easier to switch on.
I can understand Facebook or WeChat building everything into the same app, making the app into an inner platform within the platform, but when Google already control the outer platform it doesn't make much sense.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#377Earlier quoted context omitted.
>I don't personally know anyone that has actually switched to using it. Everyone still uses Chime. It must be just your org/team, because a few of my friends working there in entirely different orgs had their teams switched to Slack fully within the week of announcement. Not claiming you are wrong though, because my sample size of 3 people/teams is purely anecdata.
Slack uses Chime under-the-hood for meetings. So, people are still using Chime. This was announced at re:invent today.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#378Earlier quoted context omitted.
Google chat, lol. Which one? Google Wave? Google Buzz? Google Talk? Google Hangouts? Google Allo? Google Duo? Google Meet? Google chat that came with Google Apps? Or G Suite? Or Google Workspace?
The one that is built into every GSuite/Workspace account. For free. Google Chat.
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#379Earlier quoted context omitted.
Damn! What kind of research did you have to do to write all those names or did you remember them all? :) They're so many now, I can only remember a few
Your one stop shop for all things killed by Google https://killedbygoogle.com/
Re: Salesforce Signs Definitive Agreement to Acquire Slack
#380Earlier quoted context omitted.
One could copy-paste Discord, replace all occurrences of "gaming" for "enterprise" and it would be a much better business communication platform than Slack.
And replace all instances of “Discord” with “Harmony” and you have the perfect Enterprise chat tool!