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Salesforce Signs Definitive Agreement to Acquire Slack

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Re: Salesforce Signs Definitive Agreement to Acquire Slack

#161

Post by Axsuul »

somehnrdr14726 wrote: post #78
juvoni wrote: post #7

This is a major win for Discord.

Honestly confused why Salesforce didn't buy Discord instead. Discord's entire business model seemed to be geared toward toppling Steam by perfecting community features and then expanding into digital sales. Right when they launched their game store, Epic Games started one too and was throwing around Fortnite money to lock in exclusives. Discord quickly retreated and has seemed rudderless for the past year. They alrea…

Slack's customer base has a lot more in common to Salesforce's than Discord's. Furthermore, Discord is not a business tool and far from it.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#162

Post by singhkays »

HatchedLake721 wrote: post #118
colinmhayes wrote: post #68

I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.

Google chat, lol. Which one? Google Wave? Google Buzz? Google Talk? Google Hangouts? Google Allo? Google Duo? Google Meet? Google chat that came with Google Apps? Or G Suite? Or Google Workspace?

Damn! What kind of research did you have to do to write all those names or did you remember them all? :) They're so many now, I can only remember a few

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#163

Post by thallium205 »

HatchedLake721 wrote: post #118
colinmhayes wrote: post #68

I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.

Google chat, lol. Which one? Google Wave? Google Buzz? Google Talk? Google Hangouts? Google Allo? Google Duo? Google Meet? Google chat that came with Google Apps? Or G Suite? Or Google Workspace?

The one that is built into every GSuite/Workspace account. For free. Google Chat.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#165

Post by nottorp »

gitweb wrote: post #150
xxpor wrote: post #87

Earlier quoted context omitted.

Oh my god the absolute worst thing about slack are threads. Can we please not bring them to anything else? how do they provide any value whatsoever other than making it hard to realize someone responded to you? Signed, Someone who used IRC for decades

Isn't the whole point of notifications to make it apparent when someone has responded to your thread?

What notifications? They're all off, we talk 90% async. And it's impossible to see a thread that you don't know about in their UI.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#166

Post by Axsuul »

chadlavi wrote: post #139
slg wrote: post #75

Earlier quoted context omitted.

Is this specifically a problem with Salesforce? I think people would have this reaction with almost any company that purchases Slack. It represents a shift in focus from being a messaging company to being a piece of a bigger portfolio. That shift alone is much more important than whatever the other pieces in the portfolio happen to be.

If it had been Microsoft buying them I would have been like, well, they've done ok with GitHub so far. And I begrudgingly feel that way as someone who reviles their flagship OS and office products.

How do you feel about Heroku then? Salesforce purchased them about 8 years ago.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#167

Post by CharlesW »

foota wrote: post #112
floatingatoll wrote: post #52

Earlier quoted context omitted.

If buying a business would put Amazon in the position of having to introduce a new end-user customer support burden, then they are unlikely to do so. Eero devices require this customer support, but that can be merged with their IOT support team for all other in-home objects. I think Amazon made an exception to their “user support is never our priority” choice because they know it’s the only way to get a physical foot…

Doesn't amazon have relatively good customer support for retail? Or are you specifically talking about AWS here?

Not in my experience, at least in the relatively-rare occasions where exceptions happen. I had an order which Amazon claimed to have been delivered but wasn't, and it took several days and multiple interactions to resolve. Just figuring out a way to talk to a human felt like an ARG.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#168

Post by oweiler »

colinmhayes wrote: post #68

I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.

Of all the messengers I've used Chat is by far the worst. Especially threading is almost unusable.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#169

Post by Axsuul »

torben-friis wrote: post #23
orf wrote: post #2

Damn. I can't see how this ends well for Slack users in the long term. > Combining Slack with Salesforce Customer 360 will be transformative for customers and the industry. The combination will create the operating system for the new way to work, uniquely enabling companies to grow and succeed in the all-digital world. Oh. Oh no.

It funny that, everywhere in my circle, people are going "damn, we need to find an alternative now". It really says something about a company that people see their name getting close as a sign they should stop using a product.

Most are quick to overreact but in reality, the switching costs are non-trivial.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#170

Post by keyle »

na85 wrote: post #141
emmanueloga_ wrote: post #121

Whatever happened to matrix.org/vector/riot.im/element.io? (side note: most confusing branding ever :-/). Element seemed to be picking up some momentum a few months back. There was recent news that they acquired gitter too [1]. These days I only hear about slack exodus and discord this and discord that, though. If I get it right, from all the group messengers that appeared around 6 years ago, the only one with an ope…

I would love to see IRC make a comeback but the fact is IRC on mobile is a pain in the ass. Users want persistence and IRC is designed for the opposite.

I agree. We should evolve the IRC spec to support the modern requirements of common users. Then web clients are just an addition. Call it IRC2 or anything if it offends the original IRC nerds (which I'm part of)
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