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Salesforce Signs Definitive Agreement to Acquire Slack

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Re: Salesforce Signs Definitive Agreement to Acquire Slack

#351

Post by Axsuul »

orf wrote: post #2

Damn. I can't see how this ends well for Slack users in the long term. > Combining Slack with Salesforce Customer 360 will be transformative for customers and the industry. The combination will create the operating system for the new way to work, uniquely enabling companies to grow and succeed in the all-digital world. Oh. Oh no.

"We will remain an independent & open platform. We want to be a multiplier on the value of your entire software investment."

"We'll still be Slack. I'll still be the CEO."

Source: https://twitter.com/stewart/status/1333901107978936320

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#352

Post by xyproto »

callahad wrote: post #333
ithkuil wrote: post #270

Earlier quoted context omitted.

Enterprises may not want federation until they encounter a practical problem that just happens to be solved by federation. E.g. company/team acquisition, need to merge the chat ecosystems; don't want to disrupt the acquired team but you also need to have people in the rest of the company interact with existing channels etc. If both companies uses slack, the integration between such multiple accounts is possible.

Federation is also super useful if you're a multinational, since each geographic location could still operate autonomously in the face of an inability to route to the broader Internet. And with a protocol like Matrix, you're able to recover gracefully when federation is restored.

This is nice to have, but how often does that really happen?

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#353

Post by ryanSrich »

mark_l_watson wrote: post #338
turtlebits wrote: post #241

Earlier quoted context omitted.

Just curious, what Salesforce aquisitions ruined a product? The only ones I know of are Heroku, Quip, and Tableau. I don't see any mention of Salesforce other than optional integrations.

I had forgotten that they bought Heroku. As far as I know, Heroku is still as cool as when I used to frequently use it. Time will tell how it goes with the Slack acquisition.

Aside from it being absurdly expensive and understaffed for support and CS. I mostly agree.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#354

Post by runawaybottle »

FridgeSeal wrote: post #263
runawaybottle wrote: post #207

Earlier quoted context omitted.

And integrate business twitch streams please, with company email footers always reading ‘don’t forget to sub to my stream’. Let the twisted fantasy play out where the business world lives like esports streamers and wow raiding guilds.

What will be the corporate version of the famous "Leeroy Jenkins" moment in WoW?

I don’t know, I’d love to see a new trend of startups ipo’ing as penny stocks prematurely. Can’t get more Leroy than that.

‘And we’re going public on day 1!’

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#355

Post by gonehome »

turtlebits wrote: post #241
ivraatiems wrote: post #41

Well, Slack, it was nice knowing you. I wonder who Discord will get bought up by when it replaces Slack after a year or two of Salesforce mismanagement? It's so sad that this is the cycle for software now. Start small, get big fast, get sold, get ruined. I realize I am presupposing Salesforce will ruin Slack - but it's hard to see how they won't , unless they take the approach Microsoft took with Github and keep it a…

Just curious, what Salesforce aquisitions ruined a product? The only ones I know of are Heroku, Quip, and Tableau. I don't see any mention of Salesforce other than optional integrations.

Quip has remained stagnant/degraded since purchase.

I don't expect it to ever get any better than it is right now (which is a pretty mediocre product).

Salesforce software feels like Atlassian to me - lots of stuff, pretty much all of which is just ok.

I expect slack will similarly decay over time as another generic offering from them, but I guess we'll see.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#356

Post by dzhiurgis »

crsv wrote: post #110

Eh people will be salty about the Salesforce name but honestly their acquisition of Heroku hasn't caused me any pains regarding our experience with that platform. I'm as skeptical as anyone else, and I think there's more risk in a tighter "integration" making it a miserable experience. Might be a good time in the market for a new Slack competitor!

Wonder what's going to happen to free tier.

Some integration into core Salesforce might make sense for reps / teams.

Another useful product might be live chats based on Slack tech.

Seems good fit, but I do wonder how well they are going to integrate.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#357

Post by pea »

throwaway837 wrote: post #246
ivraatiems wrote: post #41

Well, Slack, it was nice knowing you. I wonder who Discord will get bought up by when it replaces Slack after a year or two of Salesforce mismanagement? It's so sad that this is the cycle for software now. Start small, get big fast, get sold, get ruined. I realize I am presupposing Salesforce will ruin Slack - but it's hard to see how they won't , unless they take the approach Microsoft took with Github and keep it a…

Slack never really fulfilled its promise as a stand-alone company, so not sure what you’re afraid of now. Very unreliable at times eg latency, missed out of video calling, did not take advantage of WFH boom at all, document search was bad.

Not sure how they got that quite so wrong from an engineering POV. We try and use Slack video calling probably every day and have to revert to Meet/Zoom/Discord/WhatsApp, due to terrible latency, random crashes (like not being able to hang up!), UI freezes, etc.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#358

Post by krona »

turtlebits wrote: post #241
ivraatiems wrote: post #41

Well, Slack, it was nice knowing you. I wonder who Discord will get bought up by when it replaces Slack after a year or two of Salesforce mismanagement? It's so sad that this is the cycle for software now. Start small, get big fast, get sold, get ruined. I realize I am presupposing Salesforce will ruin Slack - but it's hard to see how they won't , unless they take the approach Microsoft took with Github and keep it a…

Just curious, what Salesforce aquisitions ruined a product? The only ones I know of are Heroku, Quip, and Tableau. I don't see any mention of Salesforce other than optional integrations.

desk.com. They shut it down this year. Personally I didn't like Desk, but it's still better than the Salesforce 'replacement'.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#359

Post by thrwn_frthr_awy »

mark_l_watson wrote: post #338
turtlebits wrote: post #241

Earlier quoted context omitted.

Just curious, what Salesforce aquisitions ruined a product? The only ones I know of are Heroku, Quip, and Tableau. I don't see any mention of Salesforce other than optional integrations.

I had forgotten that they bought Heroku. As far as I know, Heroku is still as cool as when I used to frequently use it. Time will tell how it goes with the Slack acquisition.

Heroku kept getting more and more complicated. I remember when you could just push a Rails app to Heroku and everything would just work. That kept getting more and more challenging.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#360

Post by Spivak »

dcanelhas wrote: post #301

I'm not a slack power user, but I feel that it's a bit like IRC but with a fancy (and slow) GUI wrapped around it. Certainly I am wrong, but how wrong?

Slack, maybe unfortunately, always invites the comparison to IRC because they borrowed a lot of their early UX from IRC with mentions, bots, channels, and /commands but that's pretty much where the comparison ends.

You can have IRC-style chatbots that parse messages and do things but Slack "integrations" are a lot more powerful and "magic" if your mental model of Slack is just fancy shmancy IRC.

Slack bundles basically all the features you'd have to implement out of band with IRC like chat history, search, user statuses, notifications for mentions, formatted content, media content like gifs and videos, reminders, attachments, pastebins.

Then there are things that you can't really do with the IRC protocol like reactions, threads, editing messages, messages with dynamically updating content (our Github bot for example changes the color of PR messages as the status changes), and embedded content like Polls that only take up one message and don't spam the chat with votes, shared history across devices.

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