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Salesforce Signs Definitive Agreement to Acquire Slack

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Re: Salesforce Signs Definitive Agreement to Acquire Slack

#231

Is there any reason Rocket.chat [1] never gets a look in, in these discussions? It's open source and you can self host pretty easily. We've been using it for 6 months and really couldn't be happier. https://rocket.chat/

+1 Rocket.chat is awesome and the best open-source Slack alternative imo.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#233
post #42
post #26

Earlier quoted context omitted.

I'd say that I'm amazed Google hasn't come up with a competent Slack competitor yet, but then it's "Google" and "a messaging product", the two are like oil and water.

> it's "Google" and "a messaging product", the two are like oil and water. What are you talking about? Messaging products are so integral to Google's vision that they can't stop making them.

The problem is they can't settle down on something. I can't even tell you what their current messaging product is right now. Google Wave is dead. Google Facebook^HPlus is dead. I think Hangouts is dead? The thing in my GMail gives me notices that it's going away. Is it Google Voice? Why would I use a product with the name "Voice" to type "Text" to people, especially when it used to be a phone substitute. Certainly nothing is integrated, aside from whatever the thing in GMail is that's going away (and a 100 pixel wide chat isn't going to be useful for team discussions, anyway). Messaging for Google feels like "this ought to be something we can be good at, but can't actually figure out what to do".

Google makes "messaging products" but it's just something that floats on top on top of the sea of Google stuff. Like oil on top of water.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#234
post #12

Earlier quoted context omitted.

Because "slack" is so business-like?

Discord's problem isn't it's name. Discord's entire interface is based around gaming. It shows your running game in the UI, it integrates with Steam, etc. It's loading messages are all based on gaming culture. It just doesn't present itself as something you'd consider for your business.

The problem with Discord isn't the branding, it's the license. Anything you send in Discord can be used for branding material by Discord. Not good for a business.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#235

Having gone through many corporate chat transitions, I'm curious where we are headed next or when it will circle back. We already use Salesforce products so I don't see Slack going away unless something much better comes along. MSN / AIM, IRC, Google Chat, Campfire, HipChat, Slack / Discord, ???

I think these chat apps lack business context. Gitlab and GitHub don’t have real time chat, that would be a start. Then on top of that, to have context driven chat (a chat that is about a merge request, a branch). Or in Jira, to seamlessly chat on a ticket with those involved. That stuff doesn’t exist yet. We have the primitive version of context-less chat which is great for context-less conversation (normal social interaction). In business, we have something very specific to talk about so would like to see a new idea in this space.

The place where this does seem to be evolving is in customer support. When you chat with a representative, they have a lot of context. Your account, order, possible issue, etc.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#236
post #111

I can't possibly see this going well for salesforce. Buying slack for 70x revenue is insane. Their entire market is going to be eaten by teams and google chat, if it hasn't already. Microsoft has such a gigantic advantage when it comes to enterprise productivity software because everyone is already using office. And those that aren't are on g-suite. Slack's recent guidance was horrible too.

Google chat isn't a real competitor in the space. It has always been Slack and MS, and being #2 is a rapidly growing sector is still very valuable.

Not when your competitors are completely free

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#237
post #14

I'm somewhat surprised that Amazon didn't end up acquiring Slack, considering that the major thing they are missing compared to Microsoft is productivity tools. If they had purchased Dropbox and Slack they could've gotten a foothold rather quickly and slowed down one of Microsoft's major selling points (you already use Office, why not Azure?). Discord could be another interesting company in the chat space, as I'm sur…

They also need email. They should buy Zimbra.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#238
post #63

I'm a bit confused by what this means for WORK shareholders. "Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and 0.0776 shares of Salesforce common stock for each Slack share, representing an enterprise value of approximately $27.7 billion based on the closing price of Salesforce’s common stock on November 30, 2020." Lets say you own 100 shares of WORK. Does that mean you get both 1.…

100 shares of WORK will be converted to $2679 and 7.76 shares of CRM. Where did you get 43.84 from? The current value of WORK doesn't matter, it's the closing price on 11/30. The stock price will effectively be pinned at that now since nobody will want to trade at another price.

>Where did you get 43.84 from?

WORK closing price. I just realized I can't read though, misinterpreted the press release.

Re: Salesforce Signs Definitive Agreement to Acquire Slack

#239
post #146

Earlier quoted context omitted.

If buying a business would put Amazon in the position of having to introduce a new end-user customer support burden, then they are unlikely to do so. Eero devices require this customer support, but that can be merged with their IOT support team for all other in-home objects. I think Amazon made an exception to their “user support is never our priority” choice because they know it’s the only way to get a physical foot…

> ... I think Amazon made an exception to their “user support is never our priority” choice ... Amazon is virtually the singular FAANG company that not only has customer support, but has generally very good customer support.

AppleCare and the Apple store Genius Bar are readily accessible, too.
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