Earlier quoted context omitted.
Does that not apply to the State and government?
The difference between the State and the Private Company is that citizens vote for the State, and Legislators (the "paternalizers") are directly installed by the voters. The iPhone buyer does not get a say in the development staff or direction at Apple. My government intends to be "Of the people, for the people, by the people". Imagine if Apple every single year had elections at every level of their company! Vote for…
Apple has a certain awareness of public opinion and user mood. It isn't obliged to pay attention to either, and of course it also tries to control both through PR efforts.
But if it ignores or irritates its users too much there are financial consequences.
Meanwhile you can be sure forums like HN are monitored for sentiment.