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Grubhub sued for listing restaurants without permission

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Re: Grubhub sued for listing restaurants without permission

#231
post #173

Earlier quoted context omitted.

My experience (years ago) was that the hotels would prefer people did this as they don't like the middlemen either.

I always lookup the hotel on an aggregator (Hotels.com usually) and then call the hotel directly to book.

and you call the number listed on hotels.com? In this case you are calling hotels.com and not the hotel itself.

Re: Grubhub sued for listing restaurants without permission

#232

Earlier quoted context omitted.

>What if I picked up calls going to Apple and all I did was transfer you to the correct person. You are still getting the same service if you called Apple directly but its not legal because Apple did not give me permission to impersonate them. You're missing the part about how GrubHub, et. al don't just pass you along, they charge 12-30% "commission" just for forwarding the call -- and they set up the fake number jus…

Affiliate links work the same way. Are those also fraud?

No, because affiliates are participating in an affiliate program with the consent of the business.

Re: Grubhub sued for listing restaurants without permission

#233

Earlier quoted context omitted.

I always lookup the hotel on an aggregator (Hotels.com usually) and then call the hotel directly to book.

and you call the number listed on hotels.com? In this case you are calling hotels.com and not the hotel itself.

No, I lookup the hotel's actual phone number. I don't rely on any contact info on hotels.com, only their map data of where the hotels are and rates for rough pricing.

Re: Grubhub sued for listing restaurants without permission

#234
post #232

Earlier quoted context omitted.

Affiliate links work the same way. Are those also fraud?

No, because affiliates are participating in an affiliate program with the consent of the business.

The phone number thing is also only affiliated businesses. There would be no way to charge them if they weren't.

Re: Grubhub sued for listing restaurants without permission

#235
post #150

Earlier quoted context omitted.

Purdue actually paid 8 billion out of 11 billion profit. That seems reasonable as tons of people using their drugs did have a legitimate need. The 235 Million in personal civil liabilities PLUS their losses from owning so much of the company. https://www.justice.gov/opa/pr/justice-department-announces-... > 8 billion payout on 11 billion profit. That seems reasonable. Not all of the people using their drugs were bein…

They made off with at least $3 billion in profit, are responsible for (at minimum) the deaths of thousands of Americans, and will ride off into the sunset with their billions. The DOJ delivered a slap on the wrist just in time for the election so that they could claim a win on the opioid crisis. I don't blame people in this thread for having zero confidence whatsoever in the "justice" system.

Of course they shouldn't profit from people they've harmed.

Is it okay to profit from the other people they've helped?

In any case Rhodes Pharmaceutical was started in 2007 by the Purdue family. It makes opioids too and should be shut down.

Re: Grubhub sued for listing restaurants without permission

#236

Earlier quoted context omitted.

This seems like a problem that the review companies are responsible for—coalescing reviews into a single, no-context scalar—moreso than it is the intermediaries' fault. The original comment stands. If a substantial portion of people are ordering takeout from intermediaries, it's reasonable that when one of those customers checks the reviews, they contain relevant info from others who've ordered the same way and share…

GrubHub is a review company though. Part of their supposed value proposition is that they act as a marketing platform, and the restaurant reviews are a large part of this.

You seem to be intentionally misunderstanding and/or misrepresenting things, including context. GrubHub is a food delivery company.

Re: Grubhub sued for listing restaurants without permission

#237
post #154

Earlier quoted context omitted.

FYI - the same thing happens with Hotels.com. When you "call the hotel" with the number listed, I learned that the representative is actually a Hotels.com rep, not a hotel employee or hotel call-center employee. This matters. In my case, I asked about my corporate discount and they gave me a vague answer about "I dont see anything in the system", which I guess was technically not a lie, but definitely deceitful. I wi…

I had to recently book a hotel for a few nights. Hotels are mostly empty because of COVID. When I called to book a room it was clearly a script being followed with high pressure tactics including saying rooms are filling up quickly. Once I arrived at the hotel it looked mostly dead, and I when I asked the manager who was helping me behind the counter, he said they were at 10% capacity. It should also be illegal for b…

I agree with the sentiment. But, it should not be illegal to lie about your inventory. As long as you are receiving what is promised by them at a price that you both agree, its all fair game.

Re: Grubhub sued for listing restaurants without permission

#238
post #154

Earlier quoted context omitted.

FYI - the same thing happens with Hotels.com. When you "call the hotel" with the number listed, I learned that the representative is actually a Hotels.com rep, not a hotel employee or hotel call-center employee. This matters. In my case, I asked about my corporate discount and they gave me a vague answer about "I dont see anything in the system", which I guess was technically not a lie, but definitely deceitful. I wi…

I had to recently book a hotel for a few nights. Hotels are mostly empty because of COVID. When I called to book a room it was clearly a script being followed with high pressure tactics including saying rooms are filling up quickly. Once I arrived at the hotel it looked mostly dead, and I when I asked the manager who was helping me behind the counter, he said they were at 10% capacity. It should also be illegal for b…

The UK's Competition and Markets Authority had a clamp-down on exactly this last year.

https://www.theguardian.com/business/2019/feb/06/hotel-booki...

Re: Grubhub sued for listing restaurants without permission

#239

Earlier quoted context omitted.

>What if I picked up calls going to Apple and all I did was transfer you to the correct person. You are still getting the same service if you called Apple directly but its not legal because Apple did not give me permission to impersonate them. You're missing the part about how GrubHub, et. al don't just pass you along, they charge 12-30% "commission" just for forwarding the call -- and they set up the fake number jus…

Affiliate links work the same way. Are those also fraud?

>Affiliate links work the same way. Are those also fraud?

IIUC, Affiliate marketing is when an online retailer pays you a commission for traffic or sales generated from your referrals.

That's not fraud or misrepresentation.

In the case of Grubhub, et. al, fake phone numbers, they aren't recommending a restaurant. They are claiming that the phone number is the restaurant. Those who call that number aren't clicking an ad because the "affiliate" promoted it. They are calling that number because they'd already decided to contact that particular restaurant, but were redirected to another entity -- with a monetary interest that harms the restaurant -- that doesn't disclose their third-party status.

And that's certainly at least unethical, if not outright fraud.

Re: Grubhub sued for listing restaurants without permission

#240
post #19

I hope there's a strong precedent set here. Companies like Grubhub list restaurants on their site/app, but put the wrong phone number on it- one that goes to their own people instead. That's clearly some kind of fraud or misrepresentation. Makes me feel like I should setup a phone number and a website called something like "GrubhubHelp.com", and list a help number for assistance with GrubHub orders. Then when custome…

I solve this issue by never using Grubhub and calling restaurants directly. I'm here to support restaurants, not Grubhub.
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